The journey to provide government services electronically was launched with the establishment of the eGovernment Authority in August 2007 by a Royal Decree which states that the authority follows the Council of Ministers and should aim at coordinating as well as implementing eGovernment programs in accordance with strategies, plans and programs set by the Ministerial Committee for Information Technology and Communication (MCICT) - chaired by H.E. Minister of Interior Gen. Shaikh Rashid bin Abdulla Al Khalifa Minister of Interior.
In October 2015, the eGovernment Authority has merged with the Central Informatics Organization per Royal Decree no. 69 (PDF, 87.6KB, 2 pages, Arabic only) to form an entirely new entity under the unified name of the Information & eGovernment Authority (iGA).
The iGA conducts several responsibilities such as proposing public policies, suitable legislations and decisions for the implementation of the eGovernment programs as well as necessary information technology and data programs. Others include providing services, facilitating communication between all country Organization, creating online channels to deliver eGovernment services in addition to offering technical and scientific support to ministries along with other government organizations.
The Kingdom of Bahrain launched its first eGovernment strategy 2007- 2010, which was based on strong basis that focused initially on the integration of the government's efforts to provide better and faster services to citizens. The first strategy successfully achieved more than the set key objectives and ranked up the Kingdom of Bahrain as a leader in the field of eGovernment. During this period, the Kingdom of Bahrain was ranked as a world leader in the field of eGovernment in the 2010 United Nations Global eGovernment Survey. The Kingdom achieved the 1st rank in the Gulf, Arab countries and the Middle East, 3rd rank in Asia and 13th worldwide
Today, the eGovernment is an integral part in the services system the government provides to citizens, residents, visitors, businesses and government entities. Due to these achievements, the Information & eGovernment Authority has become one of the world's leading institutions, and has been assessed by its achievement of advanced ranks in various global indicators, as well as claiming of various international awards. For more information on the Information & eGovernment Authority's digital journey and strategies, please visit Bahrain’s Digital Government Journey page.
The Information & eGovernment Authority (iGA) has succeeded in achieving most of its planned strategic objectives. The achieved goals exceeded performance, in Increasing Society Participation and Engagement, Partnerships with the Private Sector, and Information Protection and User Rights.
The central theme of the eGovernment strategy is to enhance service delivery through the phased electronic enablement of services. However, provisioning services through electronic means is only useful if it facilitates the customers to access services anytime and anywhere in a more convenient manner. Identifying channels of customers' preference is a critical success factor for effective eGovernment.
The Kingdom will facilitate the delivery of services through multiple channels such as:
Cybersecurity is a fundamental pillar of the national ICT framework in the Kingdom of Bahrain. The Kingdom has a well-defined national cybersecurity framework governed by the General Directorate of Anti-Corruption and Economic and Electronic Security at the Ministry of Interior (MOI) for the cybersecurity in different sectors such as energy, finance, education, health, and other sectors. On the other hand, Information & eGovernment Authority focuses on the cybersecurity of the government sector and protecting the government data network through implementing the most advanced technologies in the market, ensuring the quality of information security of all government organizations, conducting several awareness programs and workshops as well as providing instant support and response services for government organizations.
The Kingdom of Bahrain is emerging as a regional leader in digital transformation. The Kingdom has well-recognized the importance of technology to reinforce its economic growth, jobs creation, and human development to provide a better life for all. Bahrain has been an early adopter of implementing reforms to support technology-driven businesses and empower them to drive the economy while the government takes a regulatory role and governance. Bahrain was the first country in the Arab Gulf region to liberalize its telecom sector. Today, Bahrain is leading the region with its well-established ICT infrastructure. Bahrain ranks 1st in the Arab region in ICT Development Index (IDI) as per ITU report and ranks 4th globally in Telecommunication Infrastructure Index (TII) as per UN eGovernment Development Index by United Nation eGovernment Report. The country is ready for adopting new and emerging technologies as the percentage of individuals using the internet in Bahrain has reached 98%.
The eGovernment program since its inception in May 2007 has achieved many milestones of success including the following projects:
- The eGovernment and Integration Projects
- Open Data and Big Data Initiatives
- Cloud Computing Initiatives
- Marketing, Awareness and Customer Satisfaction Projects
- Capacity Building Project
- More information on some of the eGovernment's important initiatives and milestones
- Impact of the eGovernment Program Initiatives
- Recognitions & Awards of the eGovernment Program
The information & eGovernment Authority maintains continual collaboration in the ICT filed with international organizations in its commitment to achieve excellence in the eGovernment filed, and to ensure the provision of new and innovative initiatives for citizens to reach the desired results.
If you wish to contact the Information & eGovernment Authority:
You can contact the Information & eGovernment Authority Chief Executive directly on his available communication channels.
Al Barsha Building (near Bahrain International Airport)
Building no. 145, Road no. 2403, Block no. 224
Muharraq - Kingdom of Bahrain
Telephone: +973 17 878 000
Fax: +973 17 388 338
Isa Town Premises
Near Ministry of Information Affairs
Building no. 1088, Road no. 4025, Block no. 840
Isa Town – Kingdom of Bahrain
Telephone: +973 1787 8000
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Page Last Updated: 31 Aug, 2023