Service Directory
Following up on requests, submitted complaints and suggestions
The request and complaints system is considered the primary system of the Communications Directorate of the Ministry of Works. It enables applicants to submit and follow-up on requests with various departments of the ministry. This service also enables individuals (citizens and residents) and municipal councils to submit requests and suggestions, which can be tracked electronically/online. The requests and suggestions are directly transferred to the concerned entities within the ministry.
Required Attachments
- The applicant’s name, address, and contact number, and photos of the case (if any).
- Some requests, such as for parking spaces in front of homes, may require a copy of identification documents such as a medical report issued by the Ministry of Health’s Medical Commission proving the presence of a permanent disability or a chronic health disease, a car ownership certificate, a copy of the Identity Card or passport, or a handicapped car sticker issued by the General Directorate of Traffic (installed on the vehicle prior to making the request).
For compensation requests that are sent to the Damage Assessment Committee, the following documents are required:
- Pictures of the damages incurred
- Copies of paid repair invoices
- A copy of the Identity Card
Process Time
- 85 working days
Service Provider
Ministry of Works
Service Processes
- Individuals: Submit a request/complaint/suggestion through one of the Ministry’s approved channels
- The specialists in the request service group: Study and review the submitted request/complaint/suggestion, and transfer it to the concerned authority in the Ministry, ensuring that all applicant and request details have been entered into the system, including the source of the reporting and any attached pictures
- The specialists: follow-up on the application submitted by the individual with the concerned authorities in order to collect the responses
- After receiving the response from the concerned authority, the community service group specialists inform the applicant of the response as approved by the concerned authority
- Individuals: Submit a request/complaint/suggestion through one of the Ministry’s approved channels
- The specialists in the request service group: Study and review the submitted request/complaint/suggestion, and transfer it to the concerned authority in the Ministry, ensuring that all applicant and request details have been entered into the system, including the source of the reporting and any attached pictures
- The specialists: follow-up on the application submitted by the individual with the concerned authorities in order to collect the responses
- After receiving the response from the concerned authority, the community service group specialists inform the applicant of the response as approved by the concerned authority
