Service Directory
Booking and Appointment Inquiries for ID card
This service, provided by the Information & eGovernment Authority (iGA), allows individuals to book, change, cancel, or inquire about appointments for ID card services at front offices. Services offered include initial issuance, renewal, replacement for lost/damaged cards, updating card details like photos or printed information, updating ID card chip data, registering biometric information, identifying the head of the household, linking family members, and managing scheduled appointments.
Service Conditions
- The appointment booked with the personal number or the passport number for each individual.
- Senior citizens aged 60 and older and people with disabilities are exempt from appointment.
Legal Regulations
- Decision No. 16 of 2011 amending some provisions of the Executive Regulations of the Identity Card Law.
Process Time
- 1 Working Day
Service Provider
Information & eGovernment Authority
Service Processes
- log in through the eService via the National Portal
- Fill in the required information, select the branch, date, and desired time.
- Enter the personal ID numbers or passport number, then click on the (+) icon.
- Click on the save appointment option after filling all the required information.
