Tawasul system aims to provide a one-stop-shop channel for the public to interact with governmental entities regarding any suggestion, complaint or enquiry very easily and at most convenience. Tawasul is featured with many technical advantages that streamline the case handling process by the government entity at a predefined Service-Level-Agreement (SLA). There are over 40 government entities in Tawasul communicating with their customers through the system.
Tawasul mobile app includes the Fix2Go feature which enables the users to take photos of any public default on the road or any public area and submit it to the concerned authority within less than 30 seconds. Fix2Go is featured with location detector through GPS and clear icons to describe the public issue without the need to identify the concerned authority.
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Content Last Updated: 01 Aug, 2023
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