Privacy Policy

Thank you for visiting the Kingdom of Bahrain’s National Portal and the eGovernment App store

The below privacy policy describes how personal data is handled & collected when visiting the National Portal or using eGovernment Mobile Apps including other Tracking Technologies (Cookies).

In this privacy policy statement, the words "we", "our" and "us" refers to the Information & eGovernment Authority and “you” and “your” refers to the user of the Website, while “website” which is the National portal established at URL, and “” refers to the eGovernment apps store and mobile apps

The Information & eGovernment Authority (iGA)  is the controller of processing the personal data collected about you via and the apps available on

Authority contact information:

  • The Information & eGovernment Authority – Building no. 1088, Road no. 4025, Block no.840 - Isa Town - Kingdom of Bahrain. 
  • Postal mail: P.O Box 33305, Kingdom of Bahrain. 
  • The Government Services Contact Center: (+973) 8000 8001

The legal basis for the processing of your personal data at is derived from the Law No. (30) of 2018 on Issuing the Personal Data Protection law (PDF, 304KB, 40 pages, Arabic only) 

Your Rights

Under the Personal Data Protection legislation, you have a number of rights in respect of the processing of your personal data by Information & eGovernment Authority (iGA). If you want to exercise your rights, you must contact iGA.

  1. Right to view personal Data (right of access)

    You are entitled to access the data that and apps on processes about you, as well as certain information regarding the processing of your data.

  2. Right to correct or Delete Personal Data

    If you notice any discrepancy in your data (available with us) you have the right to correct and update it accordingly.

    If you no longer desire to obtain our services; you have the right to delete, or de-activate the service by contacting the Information & eGovernment Authority.

  3. Right to object

    In certain cases, you are entitled to object to iGA legally on the way your personal data is being processed.

    You can learn more about your rights by reading the Personal Data Protection law (PDF, 304KB, 40 pages, Arabic only) .

How to Submit a complaint

You have the right to lodge a complaint if you are dissatisfied with the manner in which or the apps on are processing your personal data through any of the following channels:

  • Email:
  • Submit a request through the National Suggestion & Complaint system “Tawasul ” or Tawasul App 
  • Contact the Government Services Contact Center: (+973) 8000 8001
  • Postal mail: P.O Box 33305, Kingdom of Bahrain. 
  • Visit The Information & eGovernment Authority – Building no. 1088, Road no. 4025, Block no.840 - Isa Town - Kingdom of Bahrain.

Collection & Usage of Personal Data

iGA respects the privacy of the Personal Data of individuals and will use this information in a limited situations, such as: 

  • Answering customer service requests 
  • Update you about the release of new government services available from iGA
  • Improve the national portal and its related services
  • Request feedback from customers 
  • Ease the use of and eGovernment mobile apps by eliminating the repeated actions of entering the same required information when your data is retained

We will retain your personal data as required for the effective delivery of public services complying with legal obligations mandated by the law, which is to provide any necessary information about fraudulent transactions or in accordance with international Anti Money Laundering (AML) regulations. Personal data will also be retained to be used for resolving any related service disputes raised by you.

Selling your personal information to third parties is against our policies and laws; however, we may provide your personal data to companies that provide services in order to help us with our business activities; for instance, vehicle insurance. These companies are authorized to use your personal information only as necessary so as to provide these services to us.

In certain situations, iGA may be required to disclose personal data in response to legal requests by government authorities, including meeting national security or law enforcement requirements.

The information you provide us with may be shared with other governmental entities when answering the questions that require their input and feedback, or otherwise are required by law - for instance, to comply with a subpoena or similar legal processes. 

The Information & eGovernment Authority does not save your credit card and/or e-wallet data when using the financial transaction system via the payment channels available on the website. We send part of your bank information to the credit card service provider in an encrypted format under globally accepted regulations and using secure applications, ensuring the comprehensive physical and electronic security measures are in place.

Choice to Opt Out

You may choose to stop receiving our marketing emails by following unsubscribe instructions included in the emails sent or you may contact us on

You are able to create a profile, and share information such as messages, account details and photos with others. Please note that we cannot control the actions of whom you choose to share your pages and information.

To request the removal of your personal information from your profile, contact us on In some cases, we may not be capable of removing your personal information, in this case, we will certainly inform you along with the reason.

Blogs & online forums

Our website offers publicly accessible blogs or community forums; please be aware that any information you provide in these areas may be read, collected and used by others who access these online forums. To request removal of your personal information from our blog or community forum, you may contact us at  In some cases, we may not be capable of removing your personal information, in this case, we will certainly inform you along with the reason.

Information Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.

To safeguard your personal data, the electronic storage and transmission of personal data will be secured with appropriate security technologies.

If you have any questions about the security of your personal information, you can contact us on

Linking Policy

The National Portal of the Kingdom of Bahrain links to many websites created and maintained by other public and/or private entities. 
The website, and eGovernment mobile apps provides these links as a service to our users. When users link to an outside website, they are leaving the National Portal or mobile app and are subject to the privacy and security policies of the owners/sponsors of the external website(s). We encourage you to carefully read the privacy policy of any website you visit

Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement on the home page and other places we deem appropriate so that you are aware of these changes.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

If we change how we use your personal information, we will notify you here, via email or by means of a notice on our home page.

Tracking, Collecting and using information

iGA and its partners – namely, government websites, affiliates, analytics, or service providers- use technologies such as cookies, beacons, tags and scripts. These technologies are utilized in analysing trends, administering the website and eGovernment mobile apps, tracking users’ movements around the website and eGovernment mobile apps, for the purpose of gathering demographic information about our user-base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

As most of the websites and mobile apps, we gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you to improve the services, marketing, analytics and website functionality.

Cookie Files

Cookies are small pieces of data that are sometimes created to improve your website or mobile app experience. These cookies allow us to distinguish you from other users of our website and eGovernment mobile apps, they help us to provide you with the best possible experience when you browse our website or use our mobile apps and will enable us to make improvements.

Cookies improve your browsing experience by:

  • Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • Remembering information, you’ve given, so you don’t need to keep entering it
  • Analyzing how you use the website and mobile apps to improve the way they work for you, to make sure that you find what you’re looking for easily, and to ensure it meets your needs
  • Monitoring the efficiency of our marketing campaign

Manage cookies

You can use your web browser or your mobile device settings to:

  • Delete all cookies
  • Block all cookies
  • Allow all cookies
  • Block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting)
  • Clear all cookies when you close the browser
  • Open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should, however, be aware of the limitations of this feature in a privacy context)
  • Install add-ons and plugins that extend browser functionality.
  • Install add-ons, plugins or other mobile apps that extend the eGovernment mobile apps functionality.

Kindly note that some services and mobile apps will reduce the user experience if the user refuses the cookies.

Secure Information Transmission

Our website and mobile apps include Social Media Features such as the Facebook ‘Like’ button and widgets like the ‘Share this’ button. These features may identify your IP address, the pages you are visiting on our website and may set a cookie to enable better functioning.

Social Media Features and Widgets are either hosted by a third party or hosted directly on our website or mobile apps. Your interactions with these Features are governed by the third party privacy policy that provides it.


Use the provided eServices immediately, effortlessly, and around the clock Go to eServices Portal.

Government Services Catalogue

Find information about the offered government services across different channels Browse Services Catalogue.

Content Last Updated: 04 Jun, 2024

Go to top
Chat Icon
Complementary Content