Improving services to meet citizens' needs and ensuring effective communication
Enhancing the effectiveness and efficiency of government customer services is a priority within the government's strategy, aiming to achieve the highest quality standards and enable individuals and organizations to easily and quickly benefit from the services. Best practices in this field include providing diverse and multiple communication channels for customers, training and qualifying customer service employees, simplifying processes, and utilizing modern technology, with a focus on improving the customer experience and effectively meeting their needs on time.
For more information, visit the Government Centres Evaluation page.
Implemented by the Ministry of Transportation and Telecommunications - Ports and Maritime Affairs
Implemented by the Ministry of Interior - General Directorate of Traffic (GDT)
Implemented by the Ministry of Interior – General Directorate of Traffic (GDT)
Implemented by the Ministry of Industry and Commerce
Implemented by the Ministry of Interior
Implemented by: Ministry of Housing and Urban Planning
Implemented by Labour Fund (Tamkeen)
Implemented by the Social Insurance Organization (SIO)
Use the provided eServices immediately, effortlessly, and around the clock.
Find information about the offered government services across different channels.
Content Last Updated: 15 Feb, 2024