Improving and enhancing the government service centers to provide the highest quality services.
With determination and resilience, the Kingdom of Bahrain’s government seeks to ensure excellence across all its organizations and divisions. In line with directives by Crown Prince, Prime Minister, HRH Prince Salman bin Hamad Al Khalifa and Decision (9) of 2017, a committee was formed to evaluate government service centers, with the goal of empowering their teams to offer the highest quality services in the shortest time possible, meeting the public’s demands and exceeding expectations. The aim is to enhance performance through creativity, transparency, and knowledge while achieving sustainability and helping to enhance the competitiveness of the national economy.
The evaluation of Government Service Centres supports the launch of important developmental initiatives that will enhance government offerings via public-facing service centres. The evaluation provides entities with a roadmap that will lead to improvements in their corporate performance, resulting in a pioneering, innovative, and smart government, created through the adoption of modern methods to achieve effectiveness, efficiency, and a faster pace of development.
The Customer Experience Evaluation at Government Service Centres Booklet 2023 (PDF, 14.1 MB, 67 pages, Arabic only) aims to enhance the government’s work performance, while keeping pace with administrative and technical advancements and service-facilitating practices while promoting excellence and improving the performance of ministries and government entities.
The objectives of government service centres evaluations include:
For more information, visit the Best Practices of Government Customer Services page.
A national team, comprised of government field experts, was formed to raise government service standards, while ensuring inclusivity and subjectiveness. The team consists of members with experience in a range of specialized public service fields.
Committee Members for 2022 - 2024
Committee Members from 2019 till 2021
Committee Members for 2018
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Content Last Updated: 13 Feb, 2024
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