Government Centres Evaluation

With determination and resilience, the Kingdom of Bahrain’s government seeks to ensure excellence across all its organizations and divisions. In line with directives by Crown Prince, Prime Minister, HRH Prince Salman bin Hamad Al Khalifa and Decision (9) of 2017, a committee was formed to evaluate government service centers, with the goal of empowering their teams to offer the highest quality services in the shortest time possible, meeting the public’s demands and exceeding expectations. The aim is to enhance performance through creativity, transparency, and knowledge, while achieving sustainability and helping to enhance the competitiveness of the national economy.

The Objectives of Government Service Centre Evaluations

The evaluation of Government Service Centres supports the launch of important developmental initiatives that will enhance government offerings via public-facing service centres. The evaluation provides entities with a roadmap that will lead to improvements in their corporate performance, resulting in a pioneering, innovative, and smart government, created through the adoption of modern methods to achieve effectiveness, efficiency, and a faster pace of development.

The Customer Experience Evaluation at Government Service Centres Booklet 2023  (PDF, 3.74 MB, 67 pages, Arabic only) aims to enhance the government’s work performance, while keeping pace with administrative and technical advancements and service-facilitating practices while promoting excellence and improving the performance of ministries and government entities.

The objectives of government service centres evaluations include:

• Increasing the efficiency and effectiveness of government service centres performance
• Promoting competitiveness among government service centres to encourage innovation and creativity
• Encouraging government service integration
• Emphasizing the importance of beneficiaries’ feedback in developing the government’s output
• Implementing best practices related to customer service 
• Setting a unified process for evaluating government service centres performance

Members of the Government Service Centers Evaluation Committee

A national team, comprised of government field experts, was formed to raise government service standards, while ensuring inclusivity and subjectiveness. The team consists of members with experience in a range of specialized public service fields.

Committee Members for 2022

• Mohammed Ali Al Qaed (Chairman)
• Dr. Raed Mohammed bin Shams (Vice Chairman)
• Yousif Mohammed Albinkhalil
• Dr. Hamad Ebrahim Abdulla
• Osama Saleh Hashem Al-Alawi
• Shaikh Muath bin Duaij Al Khalifa
• Dr. Mohammed Baqer
• Nada Abdul Majeed Al Gassab
• Hussain Ali Al-Shehab
• Fadheela Ebrahim Mohamed Al-Akram
• Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members from 2019 till 2021

• Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
• Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa (Vice Chairman)
• Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
• The National Communication Center representative, Yousif Mohammed Albinkhalil
• Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
• Civil Service Bureau representative, Shaikh Muath bin Duaij Al Khalifa
• Silah Gulf representative, Nada Abdul Majeed Al Gassab
• University of Bahrain representative, Dr. Mohammed Baqer
• Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members for 2018

• Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
• Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa
• Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
• Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
• The National Communication Center representative, Dr. Mohamed Ali Bahzad
• Civil Service Bureau representative, Jamal AbdulAziz Al Alawi
• Silah Gulf representative, Nada Abdul Majeed Al Gassab
• University of Bahrain representative, Dr. Mohammed Baqer
• Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)