Streamlining service delivery for improved productivity and SDG congruence.
Bahrain's eGovernment strategy aims to streamline digital service back-office operations, focusing on streamlining government interoperability in a whole-of-government approach and enhancing customer experience through digital channels. Cutting-edge technologies are adopted for public service delivery. We believe that eGovernment success relies on continuously reforming back-office processes and enhancing front-office services.
The Bahrain government National Portal “bahrain.bh," aims to provide a single-window online platform for all government services. Additionally, Bahrain has been implementing digital technologies in various sectors, such as oil & gas, logistics, banking, airport services, and many more, to improve efficiency and enhance the customer experience.
The Digital Government of Bahrain has digitized much of the back-office work at several government entities with many initiatives that embrace the whole-of-government approach with massive integration and interoperation framework across multiple government systems to provide constituents with the best user experience while availing public services.
There are all examples of initiatives that streamline the back-office operation integration with a single-window experience. These initiatives aim to make government more efficient and effective and improve the customer experience. Overall, Bahrain is embracing digital transformation to improve the delivery of public services and increase efficiency in back-office operations.
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Content Last Updated: 28 Aug, 2023