With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

 

Total Number of Votes: 131

October 2025 - January 2026

 

Total Number of Votes: 91

August 2025 - October 2025

 

Total Number of Votes: 356

May 2025 - July 2025

 

Actions Taken: We thank everyone who participated in our recent poll on the revamped eKey 2.0 app that offers a single sign-on digital authentication system for Kingdom of Bahrain  citizens and residents, allowing them to access a wide range of government and private sector eServices through a the  mobile app using advanced biometric facial recognition, password-less login, simplifying the user’s experience journey while enhancing security .

The poll results measured user satisfaction for the registration process for the revamped eKey 2.0 app, with most participants having a positive user experience. To further support users of all backgrounds making registration smoother, we have introduced a step-by-step video guide in both English and Arabic, and established a dedicated support team to assist users throughout their registration journey.

We value your feedback and remain committed to enhancing government apps and services, ensuring a seamless user experience in line with Bahrain’s digital transformation vision.

 

Total Number of Votes: 182

February 2025 - April 2025

Actions Taken: The poll results provided helpful insights on the usage of features within the “MyGov” app which is the first integrated application for smart devices in the Kingdom of Bahrain. The app offers users access to services provided by various government and private entities through a unified platform. The results showed that 44% of the “MyGov” app users voted for the eServices feature as the most useful to them, followed by the “My Cards” feature with 26% of the votes. The remaining five features collectively accounted for 30% of the total votes.

Based on the results, the Information & eGovernment Authority has added more eServices to the MyGov app by migrating services from current government mobile apps to provide the users with a better user experience, more eServices, and the convenience of managing more needs through fewer apps. Moreover, “My Children” feature, which currently allows users to view their child’s ID card, is being updated to include features to view the child’s passport and birth certificate, offering parents more convenience and accessibility.

We are continuously monitoring the usage of all government apps with the aim of developing new services and improving existing apps that align with the kingdom’s digital transformation initiatives, making everyday life more convenient for citizens and residents of Bahrain.

 

Total Number of Votes: 66

December 2024 - January 2025

 

Actions Taken: The poll results provided insights on the usage of the “Mawaeed” app for booking appointments at government service centers. The results shows that more than half of the customers have used the “Mawaeed” app to book an appointment for visiting a government service center.

More government entities have been added to the Mawaeed app offering customers more government centres to choose from. Currently there are 15 government entities on Mawaeed app and work is on-going to add more entities soon. In addition, the appointments booked via Mawaeed app can now be viewed in the newly released “MyGov” app where users can access services provided by various government and private entities through a unified platform.

We are continuously monitoring the usage of all government apps with the aim to develop new app services and improving existing apps that align with the kingdom’s digital transformation initiatives and make life easier for the citizens and residents of Bahrain.