Total Number of Votes: 650
August 2023 - December 2023
Actions Taken: The results of the poll provided valuable insights into the public preferences for online payment methods.
Based on the feedback received from users; ApplePay and BenefitPay has been introduced as new payment methods for most of the eServices across all the eService delivery channels. Currently, users can save any Credit or Debit cards with the “Saved Cards” feature to use the cards safely and easily for payment on bahrain.bh. Users can also view and manage the saved cards via the “Manage Personal Profile” page once they log in to the National Portal (bahrain.bh) using eKey.
We are continuously monitoring the latest trends and technologies concerning electronic payments to implement the best practices that align with our user’s needs for payment through our eService delivery channels to make the life of users easier.
What is your preferred channel to receive updates and awareness promotions on all government eServices, apps & channels?
Social media platforms
TV programs and News
Radio programs and News
Printed local Newspapers, Magazines, etc.
Online Newspapers, Magazines
Social media influencers
Outdoor Advertising Billboards
Total Number of Votes: 4,663
September 2022 - July 2023
Actions taken: We value the participation of citizens & residents in determining the best way to direct and spend the Marketing and Awareness budget. The results of the poll have helped to decide the most effective use of the budget aimed to spread awareness about the government's digital transformation projects & services.
Thanks to the active participation of the public; the marketing and awareness budget will be allocated towards the most voted channels to ensure efficient use of the government funds. The budget spending will focus on the top 3 channels as voted by the public which are social media platforms, WhatsApp messages, and Email.
How do you rate the ease of use of the ID card eServices on bahrain.bh to update your ID card information such education, and work details?
Easy to some extent
Total Number of Votes: 7,912
March 2022 - August 2022
Actions Taken: Based on the feedback received from users of the Identity Card eService we have made some enhancements to the eService to cater the needs of users and provide a better experience.
Personal data can now be retrieved automatically from the concerned government entities and can be reviewed & approved by the user to save into the Identity card system, this data includes employer data, job title, and passport data. Additionally, civil record details are now presented in an easy to view list where users can select the details to be updated and attach all the required supporting documents quickly & easily.
Also, users can now inquire about the status of the requested civil records updates through the online service. Users feedback is being continually monitored via social media channels & Tawasul system, and the necessary measures are taken accordingly.
When using the ID card eServices available on the National Portal bahrain.bh for issuing or renewing your Identity Card; What will be your preferred option to receive your ID?
Delivery to your home or postal address
Delivery to any location you are available in the Kingdom of Bahrain
Personal Pick-up from any of the ID Card Centers
Total Number of Votes: 14,450
January 2021 - February 2022
I don't know
Total Number of Votes: 30,907
July 2020 - October 2020
Actions Taken: In response to the publics opinion on applying eLearning to be part of the academic year the Ministry of Education provided options to parents of the students whereby they get to select the education model for their children, be it via online or physically attend class. Students got the option to stay home and do their classes virtually or receive education regularly at their schools physically with a time frame of attendance based on each school within the kingdom of Bahrain, taking into account social distancing, and completing the required learning hours remotely through virtual classrooms, the educational portal, videos, TV classes and other suitable techniques.
In addition a comprehensive guide has been prepared for health protocols and school return guidelines, which includes precautionary measures before entering the educational institution and while attending classes and dealing with emergency cases, including the formation of a health team in each school responsible for organizing and implementing health procedures, and setting student reception controls at the beginning of each school day.
Schooling did not stop during the pandemic and continued virtually, based on the publics opinion both options virtual and classroom attendance where made available by the ministry of education and all schools within the kingdom of Bahrain to suit the needs of the parents and students for the best education mechanism they are more comfortable with.