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With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How would you rate your experience while using the Identity Card (ID) Services on

Options Number of Votes Percentage
Excellent 1166 62%
Good 321 17%
Poor 225 12%
I did not use it 140 7%

Total Number of Votes: 1852

April 2018

Actions Taken: We Value our customers’ interactions with the poll. This has inspired us to add new enhancements in the ID card services that include the ability to adjust the attached photo size and alignment in accordance to the required criteria for accepting the photo, which results in completing requests in a timely manner.

Moreover, it is possible now to use the previous photo for issuing a replacement for lost or damaged ID card under the condition that the card is not older than one year. New enhancements also included improvements to the appointment booking service, where times with lowest number of visitors are highlighted to enable customers to avoid long waiting times.

How did you apply/renew your Identity Card (ID) recently?

Options Number of Votes Percentage
Online through 796 66%
Visited any of the Information & eGovernment Authority Identity card Centers 399 33%

Total Number of Votes: 1195

February 2018

Actions Taken: The results of the survey showcased the success of the marketing campaign conducted in spreading the message to shifting users behavior from physically going to the ID service centers to conducting their services online, utilizing the newly added Identity Card “Family Services” on The "Family Services" have been developed to allow the a head of the household to perform his family members ID card services online saving him time and effort.

Which of the following eServices would you like to have on soon?

Options Number of Votes Percentage
List of Licensed Pharmacies 124 6%
Ask a Doctor questions online 668 16%
Generate traffic accident report 958 46%
Reporting faults in Electricity & water supply 289 14%

Total Number of Votes: 2039

November 2017

Actions Taken: The results of this poll has helped us identify the most requested eServices and focused our efforts to implement them. The ask a doctor online is now made available through the “Sehati” app, which can be downloaded from the eGovernment App store,  and we are conducting a study with the General Directorate of Traffic to Generate  the traffic accident report via the National Portal We thank all the participants in this poll for their contribution.


How do you rate the "Tawasul" mobile application?

Options Number of Votes Percentage
Excellent 446 43%
Good 167 16%
Never used it  200 19%
Poor 206 20%

Total Number of Votes: 1019

August 2017

Actions Taken: We Value our customers interactions with the poll. This has helped us identify few glitches with the Tawasul app and we have improved the “Fix2Go” feature to be easier for reporting cases. The government entities system dashboard has also been updated to improve the performance of  participating entities making  the reviewing & reporting easier resulting in reduced SLA (Service Level Agreement) time frame which should result in higher customer satisfaction. In addition, The citizens are provided with more than one communication channel to place their suggestions and complaints noting the web services and mobile application. The results also indicated that few people were aware of the app hence entices us to increase our digital promotion of the Tawasul app via the government app store.

What area of do you suggest to improve?

Options Number of Votes Percentage
Page layout 178 21%
Page content 75 9%
Search engine 139 16%
Reaching eServices you need 427 52%

Total Number of Votes: 819

June 2017

Actions Taken: The Information & eGovernment Authority highly considers public opinion on users attempting to reach services on the portal by improving the Search Engine tool and creating it similarly to Google’s intelligence search feature - allowing portal visitors to enter their desired tracked key words without any difficulties.