Previous Polls Listen to this page using ReadSpeaker

facebook twitter linkedin mail share
Go

Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Do you like the new look and feel of the eGovernment portal?

Options Number of Votes Percentage
Yes 5039 53.5%
No 3716 39.5%
Don’t Know 652 7%

Total Number of Votes: 9407

Actions Taken: More efforts has been made to improve the design and theme of the national portal.

Do you prefer to pay your traffic contraventions online?

Options Number of Votes Percentage
No 906 47.2%
Yes 899 46.8%
Don’t Know 116 6%

Total Number of Votes: 1921

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The eTraffic mobile app have been released to citizen for ease of use and more functionality. 

Do you prefer to pay your electricity and water bill online?

Options Number of Votes Percentage
No 540 53.8%
Yes 418 41.6%
Don’t Know 47 4.6%

Total Number of Votes: 1005

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The mobile app  ‘Electricity and water Services’ have been released to citizen for ease of use and more functionality. 

Would you like to pay your telephone bill on the eGovernment portal?

Options Number of Votes Percentage
Yes 5795 50.7%
No 5644 49.3%

Total Number of Votes: 11439

Actions Taken: Since the majority of users prefer to pay through telecom websites and counter; the payment process on telecom websites has been studied and followed as best practice. Moreover, an awareness campaign for payment eServices is planned to take place in November 2015.

What is your favorite interaction channel with Government bodies?

Options Number of Votes Percentage
Web 2854 47%
Face to face 1457 24%
Call Center 943 15.5%
Mobile 594 9.9%
Self Service Kiosks 220 3.6%

Total Number of Votes: 6068

Actions Taken: Most of the eGovernment services are available via the national portal bahrain.bh, currently offering more than 350 eServices. Moreover, the eGovernment also enabled other channels to ensure an efficient service delivery to all stakeholders such as the Mobile apps Channel, the National Contact Centre (80008001), and 30 Self Service Kiosks.