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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Is the eGovernment Blog an effective way of interaction with decision makers in Government?

Options Number of Votes Percentage
Yes 2175 37%
No 842 14%
Don't Know 2775 47%

Total Number of Votes: 5792

Actions Taken: In July 2009, the eGovernment Authority launched the first official government blog in Bahrain, available on the eGovernment Portal (www.bahrain.bh). The blog allows the general public to post their opinions and suggestions concerning any topic whether it’s related to the eGovernment program, other ministries, or governmental entities.

Would you like to perform all government services through a single phone number?

Options Number of Votes Percentage
Yes 5228 78%
No 1229 18%
Don’t Know 189 2%

Total Number of Votes: 6646

Actions Taken: The eGovernment Authority signed an agreement in October 2009 with Merchants, a leading provider of contact centre solutions, to establish a new company, named “Silah Gulf”, which would launch and manage the National Contact Centre (80008001), one of the main integrated channels of eService delivery, aiming to improve the Government of Bahrain’s services offered to citizens, residents, visitors and businesses.

Do you like the new look and feel of the eGovernment portal?

Options Number of Votes Percentage
Yes 5039 53.5%
No 3716 39.5%
Don’t Know 652 7%

Total Number of Votes: 9407

Actions Taken: More efforts has been made to improve the design and theme of the national portal.

Do you prefer to pay your traffic contraventions online?

Options Number of Votes Percentage
No 906 47.2%
Yes 899 46.8%
Don’t Know 116 6%

Total Number of Votes: 1921

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The eTraffic mobile app have been released to citizen for ease of use and more functionality. 

Do you prefer to pay your electricity and water bill online?

Options Number of Votes Percentage
No 540 53.8%
Yes 418 41.6%
Don’t Know 47 4.6%

Total Number of Votes: 1005

Actions Taken: More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. The mobile app  ‘Electricity and water Services’ have been released to citizen for ease of use and more functionality.