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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How useful do you find the mobile apps provided by eGovernment?

Options Number of Votes Percentage
Very Useful 1810 21%
Useful 336 4%
Not useful 5835 69%
Don’t Know 381 4%

Total Number of Votes: 8362

August 2012

Actions Taken: In December 2012, a focus group was conducted to assess the awareness and satisfaction of eGovernment customers with the mobile applications provided, and to determine what the public expected from these applications. The results of this focus group helped identifying problems with current mobile applications. Currently, the mobile app is an independent platform and contains many related services. E.g. improvement of eTraffic mobile app, Electricity and Water Services app

Do you support providing all public governmental data through one platform?

Options Number of Votes Percentage
Yes 4167 88%
No 368 7%
Don’t Know 172 3%

Total Number of Votes: 4707

Actions Taken: Bahrain Open Data Portal was launched in October 2013 to provide public access to a vast amount of data from various government entities.

Do you find the portal and the eServices easy to use?

Options Number of Votes Percentage
Very Easy 3071 38.76%
Easy 749 9.45%
Fair 842 10.62%
Difficult 3261 41.15%

Total Number of Votes: 7923

Action Taken: A blog was launched in December 2010, connecting the CEO of the eGovernment Authority, Mr. Mohammed Al Qaed directly with the public to communicate and receive their comments and suggestions on how to improve the usability and look and feel of National Portal as part of its revamp project. The new revamped portal was launched in April 2014.

Is the eGovernment Blog an effective way of interaction with decision makers in Government?

Options Number of Votes Percentage
Yes 2175 37%
No 842 14%
Don't Know 2775 47%

Total Number of Votes: 5792

Actions Taken: In July 2009, the eGovernment Authority launched the first official government blog in Bahrain, available on the eGovernment Portal (www.bahrain.bh). The blog allows the general public to post their opinions and suggestions concerning any topic whether it’s related to the eGovernment program, other ministries, or governmental entities.

Would you like to perform all government services through a single phone number?

Options Number of Votes Percentage
Yes 5228 78%
No 1229 18%
Don’t Know 189 2%

Total Number of Votes: 6646

Actions Taken: The eGovernment Authority signed an agreement in October 2009 with Merchants, a leading provider of contact centre solutions, to establish a new company, named “Silah Gulf”, which would launch and manage the National Contact Centre (80008001), one of the main integrated channels of eService delivery, aiming to improve the Government of Bahrain’s services offered to citizens, residents, visitors and businesses.