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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How do you rate the new design and layout of the revamped portal?

Options Number of Votes Percentage
Excellent 1034 48%
Good 408 19%
Fair 180 8%
Bad 517 24%

Total Number of Votes: 2139

June 2014

Actions Taken: After continuous improvements to the design and functionality noting a focus group that was conducted, all comments were tapped on to reach to this result.

What is your desired channel of communication, if you wished to contact us?

Options Number of Votes Percentage
Complaints system 45 13%
National Contact Center 80008001 122 36%
Live Chat 103 31%
Social Media 44 13%
Blog 17 5%

Total Number of Votes: 331

November 2013

Actions Taken: It was important to reach customers at their preferred channel of choice. Hence after noting the results the Live Chat software has been upgraded:

  • extending it working hours  till 10:00 PM.
  • Establishment of ‘Back-office’ for the national contact center, which manages & filters calls to speed-up the process of complaints resolution. 

How often do you visit the Bahrain.bh website?

Options Number of Votes Percentage
Everyday 575 28%
Once a week 275 13%
Once a month 320 16%
Not on a regular basis 820 41%

Total Number of Votes: 1990 

October 2013

Actions TakenMarketing campaigns for existing & new eServices are continuously promoted to increase the public awareness of bahrain.bh via different digital mediums.

What type of services would you like to see more of on the portal?

Options Number of Votes Percentage
Payment 402 31%
Information 192 15%
Registration 190 15%
Complaints 109 8%
Appointments 370 29%

Total Number of Votes: 1263

April 2013

Actions Taken: More payment services were offered from government & private sectors, e.g. University of Bahrain course fees payment, mobile bill payment. In addition, The Identity Card services has been revamped.

I do most of my transactions /eServices through:

Options Number of Votes Percentage
eGov portal Bahrain.bh 543 66.2%
Mobile portal Bahrain.bh/mobile 119 14.5%
National Contact Center 80008001 64 7.8%
eServices Centers & ekiosks 94 11.5%

Total Number of Votes: 820

February 2013

Actions Taken: While bahrain.bh has been continuously maintained and improved, efforts has been placed to promote mobile apps & the national contact center as convenient channels to use eServices.  The mobile portal is planned to be removed and replaced by the newly revamped bahrain.bh portal and mobile apps. In addition, Kiosks have been totally revamped and improved.