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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How do you rate the ease of finding your desired eServices on bahrain.bh?

Options Number of Votes Percentage
Easy 482 38%
Takes some time 258 20%
Takes a lot of time 169 13%
Very difficult 358 28%

Total Number of Votes: 1,267

July 2016

Actions Taken: After looking into the outcomes of the Poll, the Information & eGovernment Authority added Tags on the eServices such as ‘Coming Soon’, ‘Updated’, only to name the least. Furthermore, it enhanced its promotional mediums by sending customers useful direct links to services

Did you login through the eKey to use the eServices on bahrain.bh?

Options Number of Votes Percentage
Yes 697 69%
No, never logged in 311 31%

Total Number of Votes: 1008

May 2016

Actions Taken: Many services have been integrated with eKey single sign on to ensure customer data security. 

How did you find the enhanced Islamiyat App?

Options Number of Votes Percentage
Very useful 181 41%
Useful 40 9%
Not useful 84 19%
I didn’t use it 141 32%

Total Number of Votes: 446

October 2015

Actions Taken: As per the public opinion on the usefulness of Islamiyat App, iGA has decided to enhance the application with added new features, and promote it widely through different mediums and religious gatherings.

How useful is the National Contact Center 80008001 in helping you to use the eServices available on Bahrain eGovernment portal?

Options Number of Votes Percentage
Very useful 248 53%
Useful 72 15%
Not useful 71 15%
I didn’t use it 71 15%

Total Number of Votes: 462

September 2015

Actions Taken: iGA ensured to sustain the communication quality at The National Contact Centre (NCC) through maintaining quality assessment tools for NCC systems & call agent  promoting the channel  it via different marketing mediums to remind users of this channel.

How do you find the enhanced online service of General Directorate of Traffic?

Options Number of Votes Percentage
Very useful 253 58.16%
Useful 57 13.10%
Not useful 94 21.60%
Have never used 31 07.12%

Total Number of Votes: 435

June 2015

Actions Taken: This poll was way to discover if the newly updated services on the portal were useful noting improvements that will be adopted to the launch of the General Directorate of Traffic mobile app