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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

How did you pay your Zakat this year?

Options
Number of Votes
Percentage

Directly paid to Zakat & charity fund

416

41%

Online via bahrain.bh

112

11%

Online via the updated Islamiyat app

46

4%

other method

428

42%

Total Number of Votes: 1002

July - October 2018

How do you rate the “eTraffic” mobile application at our eGovernment app store bahrain.bh/apps?

Options
Number of Votes
Percentage

Excellent

1159

54%

Good

384

17%

Never used it

202

9%

Poor

398

18%

Total Number of Votes: 2143

June 2018

Actions Taken: Thank you to everyone that participated in this poll. The results of this poll has helped us to have a more targeted focus on promoting the features of the app to reach new users, looking at any technical issues that hinder the customer experience while using the eTraffic app. The Information & eGovernment Authority will continue its efforts in enhancing the app & promote it to a wider audience measuring customers feedback.

How would you rate your experience while using the Identity Card (ID) Services on bahrain.bh?

Options
Number of Votes
Percentage

Excellent

1166

62%

Good

321

17%

Poor

225

12%

I did not use it

140

7%

Total Number of Votes: 1852

April 2018

Actions Taken: We Value our customers’ interactions with the poll. This has inspired us to add new enhancements in the ID card services that include the ability to adjust the attached photo size and alignment in accordance to the required criteria for accepting the photo, which results in completing requests in a timely manner.

Moreover, it is possible now to use the previous photo for issuing a replacement for lost or damaged ID card under the condition that the card is not older than one year. New enhancements also included improvements to the appointment booking service, where times with lowest number of visitors are highlighted to enable customers to avoid long waiting times.

How did you apply/renew your Identity Card (ID) recently?

Options
Number of Votes
Percentage

Online through bahrain.bh

796

66%

Visited any of the Information & eGovernment Authority Identity card Centers

399

33%

Total Number of Votes: 1195

February 2018

Actions Taken: The results of the survey showcased the success of the marketing campaign conducted in spreading the message to shifting users behavior from physically going to the ID service centers to conducting their services online, utilizing the newly added Identity Card “Family Services” on bahrain.bh. The "Family Services" have been developed to allow the a head of the household to perform his family members ID card services online saving him time and effort.

Which of the following eServices would you like to have on bahrain.bh soon?

Options
Number of Votes
Percentage

List of Licensed Pharmacies

124

6%

Ask a Doctor questions online

668

16%

Generate traffic accident report

958

46%

Reporting faults in Electricity & water supply

289

14%

Total Number of Votes: 2039

November 2017

Actions Taken: The results of this poll has helped us identify the most requested eServices and focused our efforts to implement them. The ask a doctor online is now made available through the “Sehati” app, which can be downloaded from the eGovernment App store,  and we are conducting a study with the General Directorate of Traffic to Generate  the traffic accident report via the National Portal bahrain.bh. We thank all the participants in this poll for their contribution.