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Evaluation of Government Service Centers

With determination and resilience, the Kingdom of Bahrain’s government seeks to ensure excellence across all its organizations and divisions. In line with directives by Crown Prince, Prime Minister, HRH Prince Salman bin Hamad Al Khalifa and Decision (9) of 2017, a committee was formed to evaluate government service centers, with the goal of empowering their teams to offer the highest quality services in the shortest time possible, meeting the public’s demands and exceeding expectations. The aim is to enhance performance through creativity, transparency, and knowledge, while achieving sustainability and helping to enhance the competitiveness of the national economy.

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The Objectives of Government Service Center Evaluations

The evaluation supports the launch of important developmental initiatives that will enhance government offerings via public-facing service centers. It provides entities with a roadmap that will lead to improvements in corporate performance, resulting in a pioneering, innovative, and smart government, created through the adoption of modern methods to achieve effectiveness, efficiency, and a faster pace of development.

The Government Service Centers Evaluation Booklet (Arabic only) aims to enhance the government’s work, helping it keep pace with administrative and technical advancements and service-facilitating practices while promoting excellence and improving the performance of ministries and government entities.

The objectives of government service center evaluations include:

  • Increasing the efficiency and effectiveness of government service center performance
  • Promoting competitiveness among government service centers to encourage innovation and creativity
  • Encouraging government service integration
  • Emphasizing the importance of beneficiaries’ feedback in developing the government’s output
  • Implementing customer service best practices
  • Setting a unified process for evaluating government service center performance

Members of the Government Service Centers Evaluation Committee

A national team, comprised of government field experts, was formed to raise government service standards, while ensuring inclusivity and subjectiveness. The team consists of members with experience in a range of specialized public service fields.

Committee Members for 2022

  • Mohammed Ali Al Qaed (Chairman)
  • Dr. Raed Mohammed bin Shams (Vice Chairman)
  • Yousif Mohammed Albinkhalil
  • Dr. Hamad Ebrahim Abdulla
  • Osama Saleh Hashem Al-Alawi
  • Shaikh Muath bin Duaij Al Khalifa
  • Dr. Mohammed Baqer
  • Nada Abdul Majeed Al Gassab
  • Hussain Ali Al-Shehab
  • Fadheela Ebrahim Mohamed Al-Akram
  • Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members from 2019 till 2021

  • Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
  • Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa  (Vice Chairman)
  • Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
  • The National Communication Center representative, Yousif Mohammed Albinkhalil
  • Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
  • Civil Service Bureau representative, Shaikh Muath bin Duaij Al Khalifa
  • Silah Gulf representative, Nada Abdul Majeed Al Gassab
  • University of Bahrain representative, Dr. Mohammed Baqer
  • Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)

Committee Members for 2018

  • Information & eGovernment Authority, Mohammed Ali Al Qaed (Chairman)
  • Bahrain Center for Strategic, International and Energy Studies representative, Dr. Shaikh Abdulla bin Ahmed Al Khalifa
  • Education and Training Quality Authority representative, Dr. Jawaher Shaheen Al-Mudhahki
  • Bahrain Institute of Banking and Finance (BIBF) representative, Dr. Ahmed Abdul Hameed Abdul Ghani
  • The National Communication Center representative, Dr. Mohamed Ali Bahzad
  • Civil Service Bureau representative, Jamal AbdulAziz Al Alawi
  • Silah Gulf representative, Nada Abdul Majeed Al Gassab
  • University of Bahrain representative, Dr. Mohammed Baqer
  • Ministry of Finance representative, Ahmed Abdulhai Alawadhi (Rapporteur)

Taqyeem(3) Winning Service Centers

Gold Category Ranked Centers

Entity Logo
Entity Name
Center Name

Ministry of Interior

Muharraq Branch - Nationality, Passports and Residence Affairs

Ministry of Transportation and Telecommunications 

Sanad Post Office

Ministry of Works, Municipalities Affairs and Urban Planning

Northern Governorate Municipality - A'ali Building

Ministry of Interior

Maritime port, customs clearance services center - customs affairs

Labor Market Regulatory Authority

Mina Salman Center

Labor Fund (Tamkeen)

Customer Service Center  Seef Mall

Ministry of Works, Municipalities Affairs and Urban Planning

Northern Governorate MunicipalityHamad Town Municipality Building

Ministry of Transportation and Telecommunications

Bahrain Complex Post Office

Ministry of Interior

Muharraq Security Complex Branch - Criminal Information Department

Ministry of Works, Municipalities Affairs and Urban Planning

Northern Municipality Service Center - Budaiya Building

Information & eGovernment Authority

ID Card Services - Seef Arad Mall

Ministry of Interior

Isa Town Branch - Nationality, Passports and Residence Affairs

Ministry of Interior

Southern Branch - Criminal Information Department

Ministry of Transportation and Telecommunications 

Hamad Town Post Office

Ministry of Transportation and Telecommunications 

Budaiya Post Office

Ministry of Works, Municipalities Affairs and Urban Planning

Customer Service Center - Southern Region Municipality

Ministry of Labor and Social Development

Muharraq Social Center

Ministry of Transportation and Telecommunications 

Riffa Post Office

Ministry of Interior

Muharraq Security Complex Branch - General Traffic Department

Silver Category Ranked Centers

Entity Logo
Entity Name
Center Name

Ministry of Interior

The main building - General Directorate of Traffic (GDT)

Labor Fund (Tamkeen)

BCCI Building Service Center

Ministry of Interior

Land Ports Administration - Customs Affairs

Ministry of Labor and Social Development

Abdullah bin Yousef Fakhro Social Center

Labor Market Regulatory Authority

Seef Mall Center (Arad)

Ministry of Transportation and Telecommunications

Sitra Post Office

Taqyeem(2) Winning Service Centers

Gold Category Ranked Centers

Entity Logo
Entity Name
Center Name

Information & eGovernment Authority (iGA)

ID Card Services – Seef Mall – Arad

Electricity and Water Authority (EWA)

Subscribers Services Center – Mazaya Plaza

Labor Fund (Tamkeen)

Customer Service Center – Seef Mall

Ministry of Industry, Commerce and Tourism

Bahrain Investors Center

Ministry of Industry, Commerce and Tourism

Metal Testing Center

Ministry of Works, Municipality Affairs and Urban Planning

Northern Governorate Municipality – Hamad Town Municipality Building

Social Insurance Organization (SIO)

Reception Center – Seef Mall – Muharraq

Social Insurance Organization (SIO)

Main Reception Center

Silver Category Ranked Centers

Entity Logo
Entity Name
Center Name

Ministry of Interior

Marine Port

Ministry of Interior

Driving School – Drivers’ licenses

Ministry of Labor and Social Development

Muharraq Social Welfare Center

Ministry of Works, Municipality Affairs and Urban Planning

Capital Municipality Center

slrb

Survey & Land Registration Bureau (SLRB)

Sanabis building

Ministry of Interior

General Directorate of Traffic (GDT) – Criminal Information Department

Ministry of Transportation & Telecommunications

Riffa Post

Ministry of Labor and Social Development

Manama Social Center

Taqyeem(1) Winning Service Centers

Gold Category Ranked Centers

Entity Logo
Entity Name
Center Name

Ministry of Interior

Security Complex - Muharraq

Electricity and Water Authority (EWA)

Subscribers Services Center – Muharraq

Electricity and Water Authority (EWA)

Subscribers Services Care Center – Country Mall

Labor Fund (Tamkeen)

Customer Service Center – Bait Al Tujjar

Labor Fund (Tamkeen)

Customer Service Center – Seef Mall

Information & eGovernment Authority (iGA)

ID Card Services – Seef Arad Mall

Information & eGovernment Authority (iGA)

ID Card Services – Seef Arad Mall

Ministry of Works, Municipality Affairs and Urban Planning

Municipal One Stop Shop

Ministry of Industry, Commerce and Tourism

Bahrain Investors Center

Ministry of Industry, Commerce and Tourism

Metal Testing Center

Silver Category Ranked Centers

Entity Logo
Entity Name
Center Name

Labor Market Regulatory Authority (LMRA)

Headquarters (Sanabis)

Ministry of Interior

General Directorate of Traffic (GDT)

Labor Market Regulatory Authority (LMRA)

Seef Mall Center (Arad)

Eskan Bank

Almoayyed Tower

Social Insurance Organization (SIO)

Headquarters

Ministry of Works, Municipality Affairs and Urban Planning

Northern Governorate Municipality – Hamad Town Municipality Building

Ministry of Works, Municipality Affairs and Urban Planning

Customer Service Center – Muharraq Municipality

Ministry of Works, Municipality Affairs and Urban Planning

Northern Governorate Municipality – Budaiya Municipality Building


Page Last Updated: 24 Jul, 2022