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We are always happy to receive your enquiries and feedback. Please send us any query, suggestion or complaint through our National Suggestions and Complaints System “Tawasul” , and we shall respond to you as soon as possible.

We would like to assure you that the personal information mentioned in the “Tawasul” system, in addition to the e-mail will only be used to respond to your communication, and will not provide it to any other entity, other than as authorized by law.

If you face any difficulties while using our eServices or channels, contact the Government Services Contact Center on 8000 8001; if you are abroad, you can call us on 00973 77777333 or write to us via e-mail:

If you would like to reach the Information & eGovernment Authority offices please contact the reception on 00973 17878000, or download the Government Directory app and select the "Information & eGovernment Authority" to reach the directorate you wish to contact.

You can also reach our Services Centers  located across the four governorates of the Kingdom.


Video Call for Hearing-Impaired

People with hearing disabilities or speech difficulties can take advantage of the services offered on the eGovernment portal through the Government Services Contact Center via the contact programme known as Skype and sign language experts will provide the needed assistance and support.

Skype can be downloaded for free on personal computers, smartphones, tablets and other devices.

  • To download the free programme Skype on your device, please follow the steps outlined in Skype 

  • To contact the Government Services Contact Center, please click on the following link IsharaCC or add the user IsharaCC to your account on Skype.


Page Last Updated: 01 Feb, 2022