Kingdom of Bahrain - eGovernment Portal

Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels.

The statistics Information about usage is analyzed and reported quarterly to the ministerial committee responsible of the eGovernment Program for improvement opportunities. Actions are defined and executed in collaboration with the concerned governmental entities.

Download the latest eGovernment channels statistics (Microsoft Excel, 127KB, 4 sheets).

For More information about the Kingdom of Bahrain facts & figures click here.

eService and Channels Summary Reports

View an annual summary of eServices performance during 2019.

The 2020 summary will be release at the end of the year.

Download the 2019 summary of eServices performance (PDF, 618KB, 1 Page)

Download the 2018 summary of eServices performance (PDF, 1.06MB, 1 Page)

National Portal Statistics

Title

February 2020

March 2020

April 2020

eServices Visits

638,245

653,494

692,667

Page Views

4,592,821

5,071,935

5,347,978

Number of Financial Transactions

119,465

112,119

101,683

Total Value of Financial Transactions (BD)

11,998,475

10,523,868

6,807,647

Number of pages viewed per visit

5.0

5.1

5.7

Average time spent per visit

00:09:11

00:09:03

00:10:44

Total Number of page views of eGovernment Portal since its creation* reached 294,059,320 views.
Total Number of Financial Transactions conducted via the Portal since its creation* is 5,614,852**.
Total Value of Financial Transactions since Portal creation* reached BD ‭‭492,295,738**.
The statistics are updated on monthly basis (Last update: 1 May, 2020).
Click here for more information about the eGovernment Portal bahrain.bh.

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

Annual Total Number of Page Views

The statistics graph is updated on monthly basis (Last update: 1 May, 2020).

Annual Total Value of Financial Transactions

The statistics graph is updated on monthly basis (Last update: 1 May, 2020).

eGovernment App Store / Mobile Apps

Title

February 2020

March 2020

April 2020

Total Services Usage

823,228

1,248,061

10,661,988

Number of Financial Transactions

32,696

39,377

32,505

Total Value of Financial Transactions (BD)

1,445,860

1,653,415

1,272,684

Number of Applications Downloads

53,583

199,241

472,825

The total number of active Mobile Apps is 12.
The statistics are updated on monthly basis (Last update: 1 May, 2020).
Click here for more information about eGovernment App Store / Mobile Apps.

eGovernment Kiosk Statistics

Title

February 2020

March 2020

April 2020

Total Services Usage

11,416

9,624

4,434

Number of Financial Transactions

2,243

2,146

1,269

Total Value of Financial Transactions (BD)

83,123

81,165

60,002

The total number of active services on Kiosks is 10.
The statistics are updated on monthly basis (Last update: 1 May, 2020).
Click here for more information about Service Centres and eGovernment Kiosks.

National Contact Centre Statistics

Title

February 2020

March 2020

April 2020

Number of Calls

16,180

17,005

23,945

Number of Live Chat Sessions

4,603

4,980

7,459

Number of Financial Transactions

5

10

7

Total Value of Financial Transactions (BD)

334

728

1,828

The statistics are updated on monthly basis (Last update: 1 May, 2020).
Click here for more information about the National Contact Centre 80008001.

eServices Summary by Government Entity

Ministry/Agency

Completed

In Progress

Bahrain Airport Company

1

-

Bahrain Bourse

2

-

Bahrain Center for Studies & Research

3

-

Bahrain Economic Development Board

4

-

Bahrain Institute of Political Development

4

-

Bahrain Institute of Public Administration

4

-

Bahrain Polytechnic

1

-

Bahrain Tourism & Exhibitions Authority

11

-

Civil Services Bureau

14

1

Education & Training Quality Authority (BQA)

6

-

Electricity & Water Authority

18

6

Eskan Bank

10

-

Information Affairs Authority

5

-

Information & eGovernment Authority

38

13

Labour Market Regulatory Authority (LMRA)

5

-

Legislation and Legal Opinion Commission

1

-

Ministry Of Finance and National Economy

2

-

Ministry Of Housing

6

-

Ministry Of Industry, Commerce & Tourism

13

8

Ministry Of Labour & Social Development

26

-

Ministry of Education

16

4

Ministry of Foreign Affairs

10

-

Ministry of Health

34

-

Ministry of Interior

1

-

Ministry of Interior - Customs Affairs

11

-

Ministry of Interior - General Directorate of Nationality, Passport and Residence

7

12

Ministry of Interior - General Directorate of Traffic

17

2

Ministry of Justice, Islamic Affairs & Awqaf

60

11

Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs

32

-

Ministry of Transportation and Telecommunications

18

-

Ministry of Works, Municipalities Affairs and Urban Planning

39

-

Ministry of Youth & Sports Affairs

8

3

NHRA (National Health Regulatory Authority)

2

-

National Oil and Gas Authority

2

-

Public Prosecution

3

-

Social Insurance Organization

23

5

Survey & Land Registration Bureau

13

-

Tenders Board

8

-

United Insurance

4

-

University of Bahrain

6

-

VIVA

3

-

Zain

3

-

Grand Total

494

65

Title

Total

Total number of active services

341

Total number of active service on the national portal

303

Total number of active services on the mobile apps

38

Number of temporarily disabled services due to maintenance

31

Number of removed services*

82

Total number of launched services on all eChannels

494

*Removed eServices include revamped eServices that were integrated with existing eServices/apps, or were replaced with an alternative eService/app or it has become an obsolete service.

Enabling eTransformation in Public Services

Based on the wise leadership aspirations and Bahrain’s Economic Vision 2030 which meet the National eGovernment Strategy and aim at eTransformation as well as advancing government services to the highest levels; the Change Management Department at the Information & eGovernment Authority has been restructured in an aim to direct all entities in utilizing eServices and delivering them to beneficiaries – citizens and residents via the various online channels as the first option. Additionally, achieve high utilization rates that contribute in raising the efficiency in delivering government services and reducing their costs through the methodologies of change management and in collaboration with providers of such services to achieve public satisfaction in government services.

The wise leadership was keen to support this trend through fruitful cooperation between the authority and the Office of the First Deputy Prime Minister to accomplish the highest rates of utilization of 25 eService carefully selected based on the above criteria. Collaborated efforts in the various government entities have contributed in the success of achieving the target of making the eChannels the first choice in completing transactions. Below is a list of some services that are good examples of this success:

Employment

eService

Channel

Percentage of eTransformation

Adjustment of Annual Wage – Social Security

National eGovernment Portal

94%

Issuing of Salary or Service Certificate

National eGovernment Portal
Mobile App

100%

Registering New Users for Online Training

National eGovernment Portal

100%

Registration of National Labor

National eGovernment Portal

68%

View Current Bill – Social Security

National eGovernment Portal

100%

Business and Trade

Legislation and Courts

eService

Channel

Percentage of eTransformation

Enquiry of Execution File Applications

National eGovernment Portal

100%

Open file of Execution File

(Fee payments of opening the file is available on the Kiosks and on the portal)

National eGovernment Portal

36%

Payment of Execution File

National eGovernment Portal

36%

Submission of Execution File Applications

National eGovernment Portal

36%

Education

Health, Safety & Environment

Transaction Services Usage

Second Quarter 2018

eService

Usage

Pay Electricity and Water Bill

139,432

Payment of Traffic Contraventions

122,751

Vehicle Registration Renewal

55,627

Identity Card Renewal

48,658

eAdmission (University of Bahrain)

39,078

Bill Enquiry and Payment

38,792

Passport Renewal Services

35,090

Issuing Copies of Student Certificates

22,637

Driving License Renewal

18,988

Domestic Workers ID Issuance

9,630

First Quarter 2018

eService

Usage

Pay Electricity and Water Bill

133,749

Payment of Traffic Contraventions

130,535

Vehicle Registration Renewal

50,097

Identity Card Renewal

47,469

Book Driving Test Appointment

46,548

Bill Enquiry and Payment

35,819

Passport Renewal Services

35,634

Driving License Renewal

19,734

Replace Lost or Damaged (Identity card)

13,909

University of Bahrain Course Payment

10,805

Previous Years

2017

eService

Usage

Payment of Traffic Contraventions

696,521

Pay Electricity and Water Bill

460,578

Vehicle Registration Renewal

149,494

Identity Card Renewal

128,801

Bill Enquiry and Payment

118,488

Passport Renewal Services

105,572

Driving License Renewal

76,430

Issuing Copies of Student Certificates

48,075

Replace Lost or Damaged (Identity card)

41,196

2016

eService

Usage

Electricity & Water Bill Payment

288,190

SIJILAT

168,983

Traffic Contraventions

30,537

University of Bahrain Course Payment

26,646

Electricity and Water Services

19,717

Viva Services

16,977

Vehicle Renewal

16,253

Driving License Renewal

12,877

eBirth

9,256

Zain Services

7,907

2015

eService

Usage

Electricity & Water Bill Payment

252,962

SIJILAT

49,616

University of Bahrain Course Payment

37,061

Payment of Traffic Contraventions

25,409

Viva Services

13,555

Electricity and Water Services

12,785

Driving License Renewal

8,020

Lease Contract Registration

7,687

Vehicle Renewal

7,360

Zain Services

5,018