eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

The statistics Information about usage is analyzed and reported quarterly to the ministerial committee responsible of the eGovernment Program for improvement opportunities. Actions are defined and executed in collaboration with the concerned governmental entities.

Download the latest eGovernment channels statistics  (Microsoft Excel, 130KB, 5 sheets).

For More information about the Kingdom of Bahrain facts & figures click here.

 

eService and Channels Summary Reports

View an annual summary of eServices performance during 2019.

The 2020 summary will be release at the end of the year.

 

Download the 2019 summary of eServices performance (PDF, 618KB, 1 Page)

Download the 2018 summary of eServices performance (PDF, 1.06MB, 1 Page)

National Portal Statistics

Title
June 2020
July 2020
August 2020

eServices Visits

1,097,838

1,143,529

997,079

Page Views

7,243,915

9,177,519

8,186,295

Number of Financial Transactions

118,645

141,689

141,589

Total Value of Financial Transactions (BD)

6,586,052

11,825,620

18,300,967

Number of pages viewed per visit

5.3

5.9

5.9

Average time spent per visit

00:10:43

00:11:17

00:10:41

  • Total Number of page views of eGovernment Portal since its creation* reached 323,700,969views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 6,104,885**.
  • Total Value of Financial Transactions since Portal creation* reached BD 533,900,227**.
  • The statistics are updated on monthly basis (Last update: 1 September, 2020). 
  • Click here for more information about the eGovernment Portal bahrain.bh.

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 September, 2020).

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 September, 2020). 

eGovernment App Store / Mobile Apps

Title
June 2020
July 2020
August 2020

Total Services Usage

16,923,464

15,740,306

14,967,036

Number of Financial Transactions

33,774

39,423

48,236

Total Value of Financial Transactions (BD)

1,178,647

2,120,308

3,104,364

Number of Applications Downloads

363,227

180,987

173,230

eGovernment Kiosk Statistics

Title
June 2020
July 2020
August 2020

Total Services Usage

5,158

5,385

5,294

Number of Financial Transactions

1,493

1,428

1,615

Total Value of Financial Transactions (BD)

62,983

60,821

87,788

National Contact Centre Statistics

Title
June 2020
July 2020
August 2020

Number of Calls

39,206

44,663

42,259

Number of Live Chat Sessions

10,032

11,030

10,934

Number of Financial Transactions

2

3

10

Total Value of Financial Transactions (BD)

118

1,844

1,380

Transaction Services Usage

Second Quarter 2018

eService
Usage

Pay Electricity and Water Bill

139,432

Payment of Traffic Contraventions

122,751

Vehicle Registration Renewal

55,627

Identity Card Renewal

48,658

eAdmission (University of Bahrain)

39,078

Bill Enquiry and Payment

38,792

Passport Renewal Services

35,090

Issuing Copies of Student Certificates

22,637

Driving License Renewal

18,988

Domestic Workers ID Issuance

9,630

First Quarter 2018

eService
Usage

Pay Electricity and Water Bill

133,749

Payment of Traffic Contraventions

130,535

Vehicle Registration Renewal

50,097

Identity Card Renewal

47,469

Book Driving Test Appointment

46,548

Bill Enquiry and Payment

35,819

Passport Renewal Services

35,634

Driving License Renewal

19,734

Replace Lost or Damaged (Identity card)

13,909

University of Bahrain Course Payment

10,805

Previous Years

2017

eService
Usage

Payment of Traffic Contraventions

696,521

Pay Electricity and Water Bill

460,578

Vehicle Registration Renewal

149,494

Identity Card Renewal

128,801

Bill Enquiry and Payment

118,488

Passport Renewal Services

105,572

Driving License Renewal

76,430

Issuing Copies of Student Certificates

48,075

Replace Lost or Damaged (Identity card)

41,196

2016

eService
Usage

Electricity & Water Bill Payment

288,190

SIJILAT

168,983

Traffic Contraventions

30,537

University of Bahrain Course Payment

26,646

Electricity and Water Services

19,717

Viva Services

16,977

Vehicle Renewal

16,253

Driving License Renewal

12,877

eBirth

9,256

Zain Services

7,907

2015

eService
Usage

Electricity & Water Bill Payment

252,962

SIJILAT

49,616

University of Bahrain Course Payment

37,061

Payment of Traffic Contraventions

25,409

Viva Services

13,555

Electricity and Water Services

12,785

Driving License Renewal

8,020

Lease Contract Registration

7,687

Vehicle Renewal

7,360

Zain Services

5,018


Page Last Updated: 16 Sep, 2020