Introduction
The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.
This page contains the monthly statistics for all eGovernment program channels.
The statistics Information about usage is analyzed and reported quarterly to the ministerial committee responsible of the eGovernment Program for improvement opportunities. Actions are defined and executed in collaboration with the concerned governmental entities.
Download the latest eGovernment channels statistics (Microsoft Excel, 130KB, 5 sheets).
For More information about the Kingdom of Bahrain facts & figures click here.
eService and Channels Summary Reports
View an annual summary of eServices performance during 2019.
The 2020 summary will be release at the end of the year.
Download the 2019 summary of eServices performance (PDF, 618KB, 1 Page)
Download the 2018 summary of eServices performance (PDF, 1.06MB, 1 Page)
National Portal Statistics
eServices Visits
1,246,320
1,032,540
987,858
Page Views
10,489,040
8,316,478
8,003,195
Number of Financial Transactions
192,100
177,596
172,293
Total Value of Financial Transactions (BD)
27,672,661
29,509,245
30,408,966
Number of pages viewed per visit
6.3
6.0
6.1
Average time spent per visit
00:11:17
00:10:57
00:11:14
- Total Number of page views of eGovernment Portal since its creation* reached 350,509,673 views.
- Total Number of Financial Transactions conducted via the Portal since its creation* is 6,619,874**.
- Total Value of Financial Transactions since Portal creation* reached BD 621,491,099**.
- The statistics are updated on monthly basis (Last update: 1 December, 2020).
- Click here for more information about the eGovernment Portal bahrain.bh.
*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.
Annual Total Number of Page Views
- The statistics graph is updated on monthly basis (Last update: 1 December, 2020).
Annual Total Value of Financial Transactions
- The statistics graph is updated on monthly basis (Last update: 1 December, 2020).
eGovernment App Store / Mobile Apps
Total Services Usage
15,891,313
16,047,553
15,128,608
Number of Financial Transactions
54,123
55,333
53,168
Total Value of Financial Transactions (BD)
3,793,632
3,526,012
3,380,472
Number of Applications Downloads
199,557
177,135
178,333
- The total number of active Mobile Apps is 12.
- The statistics are updated on monthly basis (Last update: 1 December, 2020).
- Click here for more information about eGovernment App Store / Mobile Apps.
eGovernment Kiosk Statistics
Total Services Usage
7,581
5,746
4,795
Number of Financial Transactions
1,788
1,083
694
Total Value of Financial Transactions (BD)
87,105
46,162
28,979
- The total number of active services on Kiosks is 10.
- The statistics are updated on monthly basis (Last update: 1 December, 2020).
- Click here for more information about Service Centres and eGovernment Kiosks.
Government Services Contact Centre Statistics
Number of Calls
51,828
34,638
29,092
Number of Live Chat Sessions
9,295
6,395
5,530
Number of Financial Transactions
20
11
69
Total Value of Financial Transactions (BD)
5,343
1,300
9,527
- The statistics are updated on monthly basis (Last update: 1 December, 2020).
- Click here for more information about the Government Services Contact Centre 80008001.
Transaction Services Usage
Second Quarter 2018
Pay Electricity and Water Bill
139,432
Payment of Traffic Contraventions
122,751
Vehicle Registration Renewal
55,627
Identity Card Renewal
48,658
eAdmission (University of Bahrain)
39,078
Bill Enquiry and Payment
38,792
Passport Renewal Services
35,090
Issuing Copies of Student Certificates
22,637
Driving License Renewal
18,988
Domestic Workers ID Issuance
9,630
First Quarter 2018
Pay Electricity and Water Bill
133,749
Payment of Traffic Contraventions
130,535
Vehicle Registration Renewal
50,097
Identity Card Renewal
47,469
Book Driving Test Appointment
46,548
Bill Enquiry and Payment
35,819
Passport Renewal Services
35,634
Driving License Renewal
19,734
Replace Lost or Damaged (Identity card)
13,909
University of Bahrain Course Payment
10,805
Previous Years
2017
Payment of Traffic Contraventions
696,521
Pay Electricity and Water Bill
460,578
Vehicle Registration Renewal
149,494
Identity Card Renewal
128,801
Bill Enquiry and Payment
118,488
Passport Renewal Services
105,572
Driving License Renewal
76,430
Issuing Copies of Student Certificates
48,075
Replace Lost or Damaged (Identity card)
41,196
2016
Electricity & Water Bill Payment
288,190
SIJILAT
168,983
Traffic Contraventions
30,537
University of Bahrain Course Payment
26,646
Electricity and Water Services
19,717
Viva Services
16,977
Vehicle Renewal
16,253
Driving License Renewal
12,877
eBirth
9,256
Zain Services
7,907
2015
Electricity & Water Bill Payment
252,962
SIJILAT
49,616
University of Bahrain Course Payment
37,061
Payment of Traffic Contraventions
25,409
Viva Services
13,555
Electricity and Water Services
12,785
Driving License Renewal
8,020
Lease Contract Registration
7,687
Vehicle Renewal
7,360
Zain Services
5,018
Page Last Updated: 12 Jan, 2021