The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

The statistics Information about usage is analyzed and reported quarterly to the ministerial committee responsible of the eGovernment Program for improvement opportunities. Actions are defined and executed in collaboration with the concerned governmental entities.

Click here to download the latest eGovernment channels statistics  (Microsoft Excel, 127KB, 4 sheets).

For More information about the Kingdom of Bahrain facts & figures click here.

eService and Channels Summary Reports

View an annual summary of eServices performance during 2019.

Download the 2019 summary of eServices performance (PDF, 618KB, 1 Page)

Download the 2018 summary of eServices performance (PDF, 1.06MB, 1 Page)

• Click here for more information about the eGovernment Portal bahrain.bh.

• Total Number of page views of eGovernment Portal since its creation* reached 283,639,407 views.
• Total Number of Financial Transactions conducted via the Portal since its creation* is 5,401,050‬**.
• Total Value of Financial Transactions since Portal creation* reached BD ‭‭485,452,091‬**.
• The statistics are updated on monthly basis (Last update: 1 March, 2020). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

Annual Total Number of Page Views

• The statistics graph is updated on monthly basis (Last update: 1 March, 2020).

Annual Total Value of Financial Transactions

•  The statistics graph is updated on monthly basis (Last update: 1 March, 2020). 

*Removed eServices include revamped eServices that were integrated with existing eServices/apps, or were replaced with an alternative eService/app or it has become an obsolete service.
 

Based on the wise leadership aspirations and Bahrain’s Economic Vision 2030 which meet the National eGovernment Strategy and aim at eTransformation as well as advancing government services to the highest levels; the Change Management Department at the Information & eGovernment Authority has been restructured in an aim to direct all entities in utilizing eServices and delivering them to beneficiaries – citizens and residents via the various online channels as the first option. Additionally, achieve high utilization rates that contribute in raising the efficiency in delivering government services and reducing their costs through the methodologies of change management and in collaboration with providers of such services to achieve public satisfaction in government services.

The wise leadership was keen to support this trend through fruitful cooperation between the authority and the Office of the First Deputy Prime Minister to accomplish the highest rates of utilization of 25 eService carefully selected based on the above criteria. Collaborated efforts in the various government entities have contributed in the success of achieving the target of making the eChannels the first choice in completing transactions. Below is a list of some services that are good examples of this success:

Employment

Business and Trade

Legislation and Courts

Education

Health, Safety & Environment

Second Quarter 2018

First Quarter 2018

Previous Years

2017

2016

2015