With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Total Number of Votes: 462

September 2015

Actions Taken: iGA ensured to sustain the communication quality at The National Contact Centre (NCC) through maintaining quality assessment tools for NCC systems & call agent  promoting the channel  it via different marketing mediums to remind users of this channel.

Total Number of Votes: 435

June 2015

Actions Taken: This poll was way to discover if the newly updated services on the portal were useful noting improvements that will be adopted to the launch of the General Directorate of Traffic mobile app. 

Total Number of Votes: 13,171

March 2015

Actions Taken: iGA has further enhanced the intelligence of the search engine and the keywords identification.  Featured services will be updated more frequently twice a month to reflect most relevant eServices to the users for easier identification. 

Total Number of Votes: 357

November 2014

Actions Taken: iGA has completely revamped the Tawasul system backend and added features requested by the users to facilitate the cases resolution. More coordination has been arranged with concerned entities to accelerate case resolution especially financial refund. Tawasul will be as a more user friendly mobile app.

Total Number of Votes: 2139

June 2014

Actions Taken: After continuous improvements to the design and functionality noting a focus group that was conducted, all comments were tapped on to reach to this result.