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Introduction

With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

What area of bahrain.bh do you suggest to improve?

Options
Number of Votes
Percentage

Page layout

178

21%

Page content

75

9%

Search engine

139

16%

Reaching eServices you need

427

52%

Total Number of Votes: 819

June 2017

Actions Taken: The Information & eGovernment Authority highly considers public opinion on users attempting to reach services on the portal by improving the Search Engine tool and creating it similarly to Google’s intelligence search feature - allowing portal visitors to enter their desired tracked key words without any difficulties.

How do you rate the ease of finding your desired eServices on bahrain.bh?

Options
Number of Votes
Percentage

Easy

482

38%

Takes some time

258

20%

Takes a lot of time

169

13%

Very difficult

358

28%

Total Number of Votes: 1,267

July 2016

Actions Taken: After looking into the outcomes of the Poll, the Information & eGovernment Authority added Tags on the eServices such as ‘Coming Soon’, ‘Updated’, only to name the least. Furthermore, it enhanced its promotional mediums by sending customers useful direct links to services

Did you login through the eKey to use the eServices on bahrain.bh?

Options
Number of Votes
Percentage

Yes

697

69%

No, never logged in

311

31%

Total Number of Votes: 1008

May 2016

Actions Taken: Many services have been integrated with eKey single sign on to ensure customer data security. 

How did you find the enhanced Islamiyat App?

Options
Number of Votes
Percentage

Very useful

181

41%

Useful

40

9%

Not useful

84

19%

I didn’t use it

141

32%

Total Number of Votes: 446

October 2015

Actions Taken: As per the public opinion on the usefulness of Islamiyat App, iGA has decided to enhance the application with added new features, and promote it widely through different mediums and religious gatherings.

How useful is the National Contact Center 80008001 in helping you to use the eServices available on Bahrain eGovernment portal?

Options
Number of Votes
Percentage

Very useful

248

53%

Useful

72

15%

Not useful

71

15%

I didn’t use it

71

15%

Total Number of Votes: 462

September 2015

Actions Taken: iGA ensured to sustain the communication quality at The National Contact Centre (NCC) through maintaining quality assessment tools for NCC systems & call agent  promoting the channel  it via different marketing mediums to remind users of this channel.