With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

Total Number of Votes: 1973

November 2018 - January 2019

Total Number of Votes: 1002

July - October 2018

Actions Taken: Due to many people preferring other methods to pay their zakat, the results of the poll will be used for awareness campaigns to educate the public about the different online options available to encourage usage, and plan a survey to assess the user experience of those whom have used the service.

Total Number of Votes: 2143

June 2018

Actions Taken: Thank you to everyone that participated in this poll. The results of this poll has helped us to have a more targeted focus on promoting the features of the app to reach new users, looking at any technical issues that hinder the customer experience while using the eTraffic app. The Information & eGovernment Authority will continue its efforts in enhancing the app & promote it to a wider audience measuring customers feedback.

Total Number of Votes: 1852

April 2018

Actions Taken: We Value our customers’ interactions with the poll. This has inspired us to add new enhancements in the ID card services that include the ability to adjust the attached photo size and alignment in accordance to the required criteria for accepting the photo, which results in completing requests in a timely manner.

Moreover, it is possible now to use the previous photo for issuing a replacement for lost or damaged ID card under the condition that the card is not older than one year. New enhancements also included improvements to the appointment booking service, where times with lowest number of visitors are highlighted to enable customers to avoid long waiting times.

Total Number of Votes: 1195

February 2018

Actions Taken: The results of the survey showcased the success of the marketing campaign conducted in spreading the message to shifting users behavior from physically going to the ID service centers to conducting their services online, utilizing the newly added Identity Card “Family Services” on bahrain.bh. The "Family Services" have been developed to allow the a head of the household to perform his family members ID card services online saving him time and effort.