Privacy Policy Listen to this page using ReadSpeaker

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Thank you for visiting the National portal of the Kingdom of Bahrain. that is owned and maintained by Information & eGovernment Authority (iGA). The section below describes the privacy policy on how to handle and collect information when you visit the portal.

In this privacy policy statement, the words "we", "our" and "us" refers to the Information & eGovernment Authority and “You” and “your” refers to the user of the Web site, “website”which is the eGovernment portal established at URL

Information & eGovernment Authority has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. 

If you have questions or complaints regarding our privacy policy or practices, you should first contact the Information & eGovernment Authority – P.O Box 75533, Kingdom of Bahrain- or the Marketing & Awareness Directorate at If you do not receive acknowledgement of your inquiry or if you are not satisfied with our response you can contact TRUSTe here . TRUSTe will then serve as a liaison with us to resolve your concerns.

Collection & Usage of Personal Information

You may be asked to provide us with your personal data such as but not limited to email address, phone number, CPR number etc. – while filling out an online form, participating in a survey, or sending an email to us – we may use this information or data to respond to your message and to help us answer your request. We may share the information you give us with another governmental institution or entity if your questions relate to it, or otherwise required by law such as to comply with a subpoena, or similar legal process. Any information you provide will not be used for commercial marketing; however the information you provided may be used for the purposes such as:

  1. Answering customer service requests: 
  2. To update you about the release of new government services available from iGA.
  3. To improve and its related services.
  4. To request feedback from you.
  5. To make easier to use by retaining your information in order to eliminate the need for you to repeatedly enter the same information.

If you notice any discrepancy in your data available with us, please provide us with the latest data. We will retain your personal data only as necessary for the effective delivery of public services to you. Our portal offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We do not sell your personal information to third parties; however, we may provide your personal information to companies that provide services to help us with our business activities such as Vehicles insurance etc. These companies are authorized to use your personal information only as necessary to provide these services to us.

To request removal of your personal information from our blog or community forum, contact us at  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails or you can contact us at

We may enable you to create a profile, and share information such as messages, account details and photos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. To request removal of your personal information from your profile, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Updating and Accessing Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete, remove or deactivate it by making the change on our member information page or by emailing our Customer Care Unit at, through Tawasul , by contacting the National Contact Center by Telephone (+973) 80008001, or by postal mail PO Box 75533 Manama, Kingdom of Bahrain.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by the Information & eGovernment Authority and our partners e.g. Government websites, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.  

Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

Local Storage Object (HTML5)

We use Local Storage Objects (LSOs) such as HTML5 content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button, and widgets such as the Share this button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Linking Policy

The National Portal of the kingdom of Bahrain links to many websites created and maintained by other public and/or private organizations. provides these links as a service to our users. When users link to an outside website, they are leaving the National Portal of the Kingdom of Bahrain site and are subject to the privacy and security policies of the owners/sponsors of the outside website(s). We encourage you to carefully read the privacy policy of any Web site you visit.


To safeguard your personal data, the electronic storage and transmission of personal data will be secured with appropriate security technologies. The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at

Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

Questions/Comments on the above Material

Questions or comments regarding the contents above may be directed to:

The Information & eGovernment Authority – Al Barsha Building (Opposite Bahrain International Airport) - Building no. 145, Road no. 2403, Block no. 224 - Muharraq - Kingdom of Bahrain or by email to or by postal mail PO Box 75533, Kingdom of Bahrain.


TRUSTe Privacy Certification

Last updated on: 10 April, 2016

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