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Introduction

The eGovernment portal is seeking to provide contents related to information or services to all users; to this end, the portal has been designed and implemented in line with the highest international standards as recommended by the World Wide Web Consortium (W3C) and the Cascading Style Sheets (CSS), and based on world’s leading practices, in order to improve the features of easy access to the portal.

The eGovernment portal is subject to a regular evaluation process to determine the extent of compliance with the standards and principles of accessibility and browsing. If you encounter any problems during your use or browsing of the portal, please click on "Contact Us" button at the bottom of the page to send your comments and suggestions, and we will get back to you as soon as possible.

Compatibility of eGovernment Portal with Internet browsers

The eGovernment portal is compatible with web browsers like Internet ExplorerGoogle ChromeFirefoxSafariOpera and other major Internet browsers. We advise you to update the browser you use on a regular basis to maintain better levels of protection and enable technical features that distinguish the latest versions of browsers.

Users with Special Needs

Driven by end-user needs, the eGovernment portal has been designed in a way to enable all users, including special needs group, to access and use the internet, Such accessibility features available on the portal may not necessarily be applicable to the contents of other websites associated with eGovernment Authority.

Users who are visually impaired can read the contents in this portal using screen-reading software, and the following are some free programms that can be downloaded and used:


People with hearing disabilities or speech difficulties can take advantage of the services offered on the eGovernment  portal via the National Contact Centre (NCC) by using Skype – the most popular VoIP software, and sign language experts will provide the required assistance and support.

Text-to-Speech (TTS) feature

The eGovernment portal uses Text Reader feature as one of the means to help the user read the text on the portal page, without requiring to activate any other software. This feature is very useful for the visually impaired and to portal users who have difficulties in reading texts through the internet.

Movies and Video Clips

Users can watch "How Do I" video clips available on the eGovernment portal, which are mostly intended for guidance, identification and awareness. The portal is seeking to add more movies and video clips to enrich the site and to facilitate the use of eServices.

Font Size Change

Users can change the font size property through the zoom in/zoom out font size change icon located at the top of the page near the language change interface.  

The eGovernment portal was designed to conform to the major Internet browsers, which contain the change font property, including change of page size.

Activating JavaScript

The JavaScript components must be activated in the used web browser, in order to better use the Portal. To activate the JavaScript components, please click on the link below to learn how to do it.

Activating JavaScript in the web browser

PDF Files

In order to be able to view and download PDF files on the eGovernment  Portal, which is used to provide various files such as brochures , reports, forms, etc., you can download Acrobat Reader for free through the following link : Download Adobe

Social Networking Sites

eGovernment Portal users can interact with us through the use of social networking sites like Facebook Twitter ,  YouTube , Instagram , and the eGovernment  Blog. We look forward to your participations and discussions, which undoubtly, will contribute to the improvement of our services presented to you.

Please visit the eParticipation page for more details.

eGovernmenmt Services Access for the Public

The eGovernment Authority and Batelco introduced a free unrestricted access to bahrain.bh portal and the ministries websites sited within the “.gov.bh” domain to both mobile lines and fixed line Broadband customers, aiming to benefit the citizens of Bahrain, and to add value to the overall customer experience in the kingdom. All Batelco mobile and fixed line customers shall have free unrestricted access (No data will be deducted) to the following :

  1. eGovernment Authority’s main homepage www.bahrain.bh
  2. All web pages featured within www.bahrain.bh domain
  3. eServices provided via the portal
  4. All government websites within the “.gov.bh” domain

Mobile Customers who wish to access other websites outside the boundaries of the above mentioned websites will be charged as per standard rates. Fixed line customers without an active broadband subscription who wish to access other websites will be redirected to Batelco’s Prepaid Portal and will be requested to purchase a prepaid card to proceed to other websites.


The benefits of this collaboration between Batelco and the eGovernment Authority are as follows:
 

  • Enable the acceleration of Bahrain’s social, economic and ICT development, leading to a surge in  eParticipation and eServices uptake.
  • In line with the Kingdom’s 2030 vision and plan for a fully automated government
  • Provide access to all citizens of the kingdom including families of low income
  • Increase the customers eServices usage & visits to the government & ministry websites
  • Promote the use of the Information & eGovernment Authority’s  portal and associated services

 

Last Updated on: 12 April, 2016

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