eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Portal Statistics

Month   January 2017 February 2017 March 2017
Visits 671,702 575,925 766,280
Page Views 2,270,346 2,000,873 2,808,751
Number of Financial Transactions 60,491 69,030 69,978
Total Value of Financial Transactions BD. 3,895,144 BD. 4,403,521 BD. 4,419,296
No. of pages viewed per visit  4.7 4.8 5
Average time spent per visit  00:07:21 00:07:34 00:07:46
Total number of active services on the Portal 295
  • Total Number of page views of eGovernment Portal since its creation* reached 124,709,328 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,280,950**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 166,432,339**.
  • The statistics are updated on monthly basis (Last update: 1 April, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 April, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 April, 2017). 

eServices Summary by Government Entity

  Ministry/Agency Completed In Progress
1 Bahrain Airport Company 2  
2 Bahrain Bourse 2  
3 Bahrain Center for Studies & Research 3  
4 Bahrain Economic Development Board 4  
5 Bahrain Institute of Political Development 4  
6 Bahrain Institute of Public Administration 4  
7 Bahrain Polytechnic 1  
8 Bahrain Tourism & Exhibitions Authority 5  
9 Civil Services Bureau 9  
10 Electricity & Water Authority 17 8
11 Eskan Bank 10  
12 Information & eGovernment Authority 29 7
13 Information Affairs Authority 5  
14 Labour Market Regulatory Authority (LMRA) 3  
15 Legislation and Legal Opinion Commission  1  
16 Ministry of Education 17  
17 Ministry of Energy 1  
18 Ministry Of Finance 2  
19 Ministry of Foreign Affairs 10  
20 Ministry of Health 20 8
21 Ministry Of Housing 6  
22 Ministry Of Industry, Commerce & Tourism 18  
23 Ministry of Interior 1  
24 Ministry of Interior - Customs Affairs 9  
25 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
26 Ministry of Interior - General Directorate of Traffic  12 6
27 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28 2
28 Ministry of Justice, Islamic Affairs & Awqaf 45  
29 Ministry Of Labour & Social Development 24  
30 Ministry of Transportation and Telecommunications 19  
31 Ministry of Works, Municipalities Affairs and Urban Planning 39  
32 Ministry of Youth & Sports Affairs 5  
33 ​​​Education & Training Quality Authority (BQA) 6  
34 NHRA (National Health Regulatory Authority) 2 1
35 Public Prosecution 4  
36 Social Insurance Organization 15  
37 Survey & Land Registration Bureau 11  
38 Tenders Board 8  
39 United Insurance 1  
40 University of Bahrain 7 1
41 VIVA 3  
42 Zain 3  
  Grand Total 422 33

 

Total number of active services on the national portal 295
Total number of active service on the mobile apps 21
Total number of active services 316
Total number of inactive services 106
Total number of launched services 422

Most Used eServices

  • General Directorate of Traffic Services
  • Electricity and Water Services
  • Payment of Traffic Contraventions
  • Civil Service Employee Services
  • Bahrain Post Services 
  • Courts and Cases Services
  • Pre-Employment Health Check-up Appointment
  • Commercial Registration Services
  • Vehicles Record Enquiry
  • Vehicle Registration Renewal

Portal Statistics Audit

Bahrain eGovernment Portal is registered with ABCe , one of the leading electronic media auditors, to provide verified traffic data related to the eGovernment Portal. The last audit was in March 2015.

National Contact Centre Statistics

Month   January 2017  February 2017 March 2017
Number of Calls  33,650 26,906 32,285
Average Handling Time (Less is better)   153 Seconds 152 Seconds  153 Seconds
Average Speed of Response (Less is better)  20 Seconds 20 Seconds  23 Seconds 
Number of Financial Transactions 631 368 498
Total Value of Financial Transactions BD. 47,029 BD. 37,130 BD. 38,953
  • The statistics are updated on monthly basis (Last update: 1 April, 2017). 

eGovernment App Store / Mobile Apps

Month   January 2017 February 2017 March 2017 
Total Services Usage 774,823 516,743 520,689
Number of Financial Transactions 7,084 6,789 9,746
Total Value of Financial Transactions  BD. 338,230 BD. 320,307 BD. 461,380
Number of Applications Downloads 77,887 32,968 56,847
Most Used Application GovEmployee General Directorate of Traffic Service General Directorate of Traffic Service
  • The statistics are updated on monthly basis (Last update: 1 April, 2017). 

 

Total number of active Mobile Apps 11

eGovernment Kiosk Statistics

Month   January 2017  February 2017  March 2017
Total Services Usage 8,111 4,130 6,106
Number of Financial Transactions 1,082 432 588
Total Value of Financial Transactions  BD. 24,077 BD. 10,658 BD. 18,921
Top eKiosk Service Payment of Traffic Contravention Payment of Traffic Contravention

Payment of Traffic Contravention

Top eKiosk Location General Directorate of Traffic - Contraventions Section General Directorate of Traffic - Contraventions Section

General Directorate of Traffic - Contraventions Section

  • The statistics are updated on monthly basis (Last update: 1 April, 2017). 

 

Number of active services on Kiosks 10

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