eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Portal Statistics

Month   October  2016 November 2016 December 2016
Pages Viewed   1,744,784 1,712,116

1,610,188

Number of Financial Transactions   43,795 43,157 39,394
Total Value of Financial Transactions   BD. 3,583,592 BD. 3,199,867 BD. 2,497,208
No. of pages viewed per visit   5.7 5.4 5.4
Average time spent per visit   00:07:48 00:07:39 00:07:22
  • Total Number of Visits to eGovernment Portal since its creation* reached 117,629,358 visits.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,087,451.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 153,714,378.
  • The statistics are updated on monthly basis (Last update: 1 January, 2017). 

*The Portal was launched on 23rd, May, 2007.

 

Annual Total Number of Visits

  • The statistics graph is updated on monthly basis (Last update: 1 January, 2017). 

 

Annual Total Value of Financial Transactions

 

  •  The statistics graph is updated on monthly basis (Last update: 1 January, 2017). 

eServices Summary by Ministry

  Ministry/Agency Completed In Progress
1 Bahrain Center for Studies & Research 3  
2 Civil Services Bureau 8 3
3 Economic Development Board 4  
4 Information & eGovernment Authority 17 9
5 Electricity and Water Authority 13  
6 Eskan Bank 10  
7 Ministry of Youth & Sports Affairs 5  
8 Ministry of Information Affairs 6  
9 Labour Market Regulatory Authority 3  
10 Ministry of Education 17  
11 Ministry of Finance 2  
12 Ministry of Foreign Affairs 5  
13 Ministry of Health 22  
14 Ministry Of Housing 6  
15 Ministry Of Industry, Commerce & Tourism  18  
16 Ministry of Interior   3
17 Ministry of Interior - General Directorate of Civil Defense 1  
18 Ministry of Interior - Customs Affairs 9  
19 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
20 Ministry of Interior - General Directorate of Traffic 9 3
21 Ministry of Labour & Social Development  24  
22 Ministry of Transportation and Telecommunications 18  
23 Social Insurance Organization 15  
24 Survey & Land Registration Bureau 11  
25 Tenders Board 8  
26 United Insurance 1  
27 University of Bahrain 4 3
28 Zain 3  
29 VIVA 3  
30 Bahrain Airport Company 1  
31 Bahrain Institute of Political Development 4  
32 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28  
33 Ministry Of Justice & Islamic Affairs & Awqaf 45 3
34 Bahrain Institute of Public Administration 4  
35 Legislation & Legal Opinion Commission 1  
36 Bahrain Polytechnic 1  
37 National Authority of Qualifications and Quality Assurance for Education and Training 6  
38 Ministry of Works, Municipalities and Urban Planning 39  
39 Ministry of Energy 1  
40 Bahrain Authority for Culture and Antiquities 5  
41 Office of the First Deputy Prime Minister   2
42 Bahrain Bourse 2  
  Grand Total 389 18

 

Total number of active services 286
Total number of seasonal services 6
Total number of inactive services 97
Total Number of eServices 389

 

Most Used eServices

  • General Directorate of Traffic Services
  • Electricity and Water Services
  • Payment of Traffic Contraventions
  • Civil Service Employee Services
  • Bahrain Post Services 
  • Courts and Cases Services
  • Pre-Employment Health Check-up Appointment
  • Commercial Registration Services
  • Vehicles Record Enquiry
  • Vehicle Registration Renewal

 

Portal Statistics Audit

Bahrain eGovernment Portal is registered with ABCe, one of the leading electronic media auditors, to provide verified traffic data related to the eGovernment Portal. The last audit was in March 2015.

National Contact Centre Statistics

Month   October 2016 November 2016 December 2016
Number of Calls  34,493 34,990 29,583
Average Handling Time (Less is better)   158 Seconds 158 Seconds 158 Seconds  
Average Speed of Response (Less is better)  37 Seconds 17 Seconds 31 Seconds 
Number of Financial Transactions 388 406 359
Total Value of Financial Transactions BD. 40,327 BD. 54,150 BD. 41,606
  • The statistics are updated on monthly basis (Last update: 1 January, 2017). 

eGovernment App Store / Mobile Apps

Month   October 2016  November 2016 December 2016
Total Services Usage 317,806 324,689 326,535
Number of Financial Transactions 5,372 5,405 5,188
Total Value of Financial Transactions  BD. 335,818 BD. 345,616 BD. 278,655
Number of Applications Downloads 16,287 15,524 16,125
Most Used Application GovEmployee GovEmployee GovEmployee
  • The statistics are updated on monthly basis (Last update: 1 January, 2017). 

eGovernment Kiosk Statistics

Month   October 2016 November 2016 December 2016
Total Services Usage 7,141 6,553 6,248
Number of Financial Transactions 745 723 782
Total Value of Financial Transactions  BD. 11,176 BD. 9,585 BD. 22,740
Top eKiosk Service General Directorate of Traffic Services Payment of Traffic Contravention

Payment of Electricity and Water Bill

Top eKiosk Location General Directorate of Traffic General Directorate of Traffic - Contraventions Section

General Directorate of Traffic - Contraventions Section

  • he statistics are updated on monthly basis (Last update: 1 January, 2017). 

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