eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Click here to download the latest eGovernment channels statistics

For More information about the Kingdom of Bahrain facts & figures click here.

National Portal Statistics

Month   March 2017 April 2017 May 2017
Visits 766,280 813,766 763,416
Page Views 2,808,751 3,164,234 3,236,139
Number of Financial Transactions 69,978 64,809 57,194
Total Value of Financial Transactions BD. 4,419,296 BD. 4,140,276 BD. 5,389,057
No. of pages viewed per visit  5 5.3 5.8
Average time spent per visit  00:07:46 00:07:23 00:08:31
Total number of active services on the Portal 295
  • Total Number of page views of eGovernment Portal since its creation* reached 131,109,701 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,403,673**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 175,961,672**.
  • The statistics are updated on monthly basis (Last update: 1 June, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 June, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 June, 2017). 

eServices Summary by Government Entity

  Ministry/Agency Completed In Progress
1 Bahrain Airport Company 2  
2 Bahrain Bourse 2  
3 Bahrain Center for Studies & Research 3  
4 Bahrain Economic Development Board 4  
5 Bahrain Institute of Political Development 4  
6 Bahrain Institute of Public Administration 4  
7 Bahrain Polytechnic 1  
8 Bahrain Tourism & Exhibitions Authority 5  
9 Civil Services Bureau 9  
10 Electricity & Water Authority 17 8
11 Eskan Bank 10  
12 Information & eGovernment Authority 29 7
13 Information Affairs Authority 5  
14 Labour Market Regulatory Authority (LMRA) 3  
15 Legislation and Legal Opinion Commission  1  
16 Ministry of Education 17  
17 Ministry of Energy 1  
18 Ministry Of Finance 2  
19 Ministry of Foreign Affairs 10  
20 Ministry of Health 20 8
21 Ministry Of Housing 6  
22 Ministry Of Industry, Commerce & Tourism 18  
23 Ministry of Interior 1  
24 Ministry of Interior - Customs Affairs 9  
25 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
26 Ministry of Interior - General Directorate of Traffic  12 6
27 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28 2
28 Ministry of Justice, Islamic Affairs & Awqaf 45  
29 Ministry Of Labour & Social Development 24  
30 Ministry of Transportation and Telecommunications 19  
31 Ministry of Works, Municipalities Affairs and Urban Planning 39  
32 Ministry of Youth & Sports Affairs 5  
33 ​​​Education & Training Quality Authority (BQA) 6  
34 NHRA (National Health Regulatory Authority) 2 1
35 Public Prosecution 4  
36 Social Insurance Organization 15  
37 Survey & Land Registration Bureau 11  
38 Tenders Board 8  
39 United Insurance 1  
40 University of Bahrain 7 1
41 VIVA 3  
42 Zain 3  
  Grand Total 422 33

 

Total number of active services on the national portal 295
Total number of active service on the mobile apps 21
Total number of active services 316
Total number of inactive services 106
Total number of launched services 422

Most Used eServices

  • General Directorate of Traffic Services
  • Payment of Traffic Contraventions
  • Electricity and Water Services
  • Identity Card Services
  • Pay Electricity and Water Bill
  • My Traffic Record
  • Courts and Cases Services
  • Civil Service Employee Services
  • Driving School Services

National Contact Centre Statistics

Month   March 2017  April 2017 May 2017
Number of Calls  32,285 34,137 34,023
Average Handling Time (Less is better)   153 Seconds 153 Seconds 152 Seconds
Average Speed of Response (Less is better)  23 Seconds  24 Seconds 22 Seconds
Number of Financial Transactions 498 347 412
Total Value of Financial Transactions BD. 38,953 BD. 35,560 BD. 35,507
  • The statistics are updated on monthly basis (Last update: 1 June, 2017). 

eGovernment App Store / Mobile Apps

Month   March 2017  April  2017 May 2017
Total Services Usage 520,689 566,909 506,600
Number of Financial Transactions 9,746 8,830 9,035
Total Value of Financial Transactions  BD. 461,380 BD. 412,196 BD. 481,450
Number of Applications Downloads 56,847 30,140 24,220
Most Used Application General Directorate of Traffic Service eTraffic app eTraffic app
Total number of active Mobile Apps 11
  • The statistics are updated on monthly basis (Last update: 1 June, 2017). 

eGovernment Kiosk Statistics

Month   March 2017 April 2017 May 2017
Total Services Usage 6,106 5,514 5,973
Number of Financial Transactions 588 763 863
Total Value of Financial Transactions  BD. 18,921 BD. 36,342 BD. 22,115
Top eKiosk Service Payment of Traffic Contravention Payment of Traffic Contravention

General Directorate of Traffic Services

Top eKiosk Location General Directorate of Traffic - Contraventions Section EWA Country Mall

 General Directorate of Traffic Services – Registration

Number of active services on Kiosks 10
  • The statistics are updated on monthly basis (Last update: 1 June, 2017). 

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