eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Click here to download the latest eGovernment channels statistics (Microsoft Excel, 122KB, 4 sheets).

For More information about the Kingdom of Bahrain facts & figures click here.

National Portal Statistics

Month   August 2017 September 2017 October 2017
Visits 427,463 412,027 432,747
Page Views 3,205,517 2,973,077 3,249,080
Number of Financial Transactions 84,191 72,537 80,330
Total Value of Financial Transactions BD. 7,403,255 BD. 7,138,966 BD. 6,776,610
No. of pages viewed per visit  5.7 5.6 5.6
Average time spent per visit  00:08:20 00:07:51 00:08:04
Total number of active services on the Portal 295
  • Total Number of page views of eGovernment Portal since its creation* reached 147,745,013 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,799,116**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 209,195,907**.
  • The statistics are updated on monthly basis (Last update: 1 November, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 November, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 November, 2017). 

 

eServices Summary by Government Entity

  Ministry/Agency Completed In Progress
1 Bahrain Airport Company 1  
2 Bahrain Bourse 2  
3 Bahrain Center for Studies & Research 3  
4 Bahrain Economic Development Board 4  
5 Bahrain Institute of Political Development 4  
6 Bahrain Institute of Public Administration 4  
7 Bahrain Polytechnic 1  
8 Bahrain Tourism & Exhibitions Authority 5  
9 Civil Services Bureau 9  
10 Electricity & Water Authority 17 6
11 Eskan Bank 10  
12 Information & eGovernment Authority 27 6
13 Information Affairs Authority 5  
14 Labour Market Regulatory Authority (LMRA) 3  
15 Legislation and Legal Opinion Commission  1  
16 Ministry of Education 16 1
17 Ministry of Energy 1  
18 Ministry Of Finance 2  
19 Ministry of Foreign Affairs 10  
20 Ministry of Health 21 9
21 Ministry Of Housing 6  
22 Ministry Of Industry, Commerce & Tourism 20  
23 Ministry of Interior 1  
24 Ministry of Interior - Customs Affairs 9 1
25 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
26 Ministry of Interior - General Directorate of Traffic  11 6
27 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28 2
28 Ministry of Justice, Islamic Affairs & Awqaf 46  
29 Ministry Of Labour & Social Development 24 2
30 Ministry of Transportation and Telecommunications 18  
31 Ministry of Works, Municipalities Affairs and Urban Planning 38  
32 Ministry of Youth & Sports Affairs 6  
33 ​​​Education & Training Quality Authority (BQA) 6  
34 NHRA (National Health Regulatory Authority) 2  
35 Public Prosecution 3  
36 Social Insurance Organization 15  
37 Survey & Land Registration Bureau 11  
38 Tenders Board 8  
39 United Insurance 1  
40 University of Bahrain 6 1
41 VIVA 3  
42 Zain 3  
  Grand Total 418 38

 

Total number of active services on the national portal 290
Total number of active service on the mobile apps 23
Total number of active services 313
Total number of inactive services 105
Total number of launched services 418

Most Used eServices

  • General Directorate of Traffic Services
  • Payment of Traffic Contraventions
  • Electricity and Water Services
  • Identity Card Services
  • Pay Electricity and Water Bill
  • My Traffic Record
  • Courts and Cases Services
  • Civil Service Employee Services
  • Driving School Services

Enabling eTransformation in Public Services

Based on the wise leadership aspirations and Bahrain’s Economic Vision 2030 which meet the National eGovernment Strategy and aim at eTransformation as well as advancing government services to the highest levels; the Change Management Department at the Information & eGovernment Authority has been restructured in an aim to direct all entities in utilizing eServices and delivering them to beneficiaries – citizens and residents via the various online channels as the first option. Additionally, achieve high utilization rates that contribute in raising the efficiency in delivering government services and reducing their costs through the methodologies of change management and in collaboration with providers of such services to achieve public satisfaction in government services.

The wise leadership was keen to support this trend through fruitful cooperation between the authority and the Office of the First Deputy Prime Minister to accomplish the highest rates of utilization of 25 eService carefully selected based on the above criteria. Collaborated efforts in the various government entities have contributed in the success of achieving the target of making the eChannels the first choice in completing transactions. Below is a list of some services that are good examples of this success: 

 

  Sector eService Channel Percentage of eTransformation
1 Employment  Registering New Users for Online Training  National eGovernment Portal %100
Issuing of Salary or Service Certificate  

National eGovernment Portal

Mobile App

%100
View Current Bill – Social Security National eGovernment Portal %100
Adjustment of Annual Wage – Social Security National eGovernment Portal %94
Registration of National Labor National eGovernment Portal %68
2
 
Business and Trade Lease Registration  National eGovernment Portal %100
Online Tenders – Suppliers  National eGovernment Portal %85
3 Legislation and Courts  Submission of Execution File Applications National eGovernment Portal %36

Open file of Execution File

(Fee payments of opening the file is available on the Kiosks and on the portal) 

National eGovernment Portal %36
Enquiry of Execution File Applications National eGovernment Portal %100
Payment of Execution File National eGovernment Portal %36
4 Education  Online Admission Service   National eGovernment Portal %90
Issuing Copies of Student Certificates  National eGovernment Portal %59
5 Health, Safety & Environment Request of Issuing Birth Certificates 

National eGovernment Portal

 Kiosks  

%95

 

 

Transaction Services Usage

Second Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 86,617
2 Commercial Registration Services 41,487
3 Book Driving Test Appointment 21,569
4 Identity Card Renewal 11,709
5 Vehicle Registration Renewal 11,679
6 University of Bahrain Course Payment 11,117
7 Bill Enquiry and Payment 7,326
8 Payment of Traffic Contraventions 7,066
9 ​Identity Card Issuance 6,007
10 Passport Renewal Services  5,013

 

First Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 74,891
2 SIJILAT 44,029
3 Payment of Traffic Contraventions 20,165
4 University of Bahrain Course Payment 8,449
5 Vehicle Registration Renewal 6,705
6 Bill Enquiry and Payment 5,885
7 VIVA Services 4,978
8 Request for Birth Certificate 4,410
9 Driving License Renewal 4,009
10 Passport Renewal Services  3,397

 

Previous Years

2016

  eService Usage
1 Electricity & Water Bill Payment 288,190
2 SIJILAT 168,983
3 Traffic Contraventions 30,537
4 University of Bahrain Course Payment 26,646
5 Electricity and Water Services 19,717
6 Viva Services 16,977
7 Vehicle Renewal 16,253
8 Driving License Renewal 12,877
9 eBirth 9,256
10 Zain Services 7,907

2015

  eService Usage
1 Electricity & Water Bill Payment 252,962
2 Sijilat 49,616
3 University Of Bahrain Course Payment 37,061
4 Payment of Traffic Contraventions 25,409
5 VIVA Services 13,555
6 Electricity and Water Services 12,785
7 Driving License Renewal 8,020
8 Lease Contract Registration 7,687
9 Vehicle Renewal 7,360
10 Zain Services 5,018

National Contact Centre Statistics

Month   August 2017  September 2017 October 2017
Number of Calls  32,831 26,491 33,476
Number of Live Chat Sessions 5,638 5,231 5,662
Number of Financial Transactions 42 37 56
Total Value of Financial Transactions BD. 5,689 BD. 6,333 BD. 5,340
  • The statistics are updated on monthly basis (Last update: 1 November, 2017). 

eGovernment App Store / Mobile Apps

Month   August 2017 September 2017 October 2017
Total Services Usage 447,532 457,406 493,064
Number of Financial Transactions 10,127 9,967 12,036
Total Value of Financial Transactions  BD. 716,301 BD. 737,003 BD. 825,266
Number of Applications Downloads 27,392 21,850 22,378
Most Used Application eTraffic app eTraffic app -
Total number of active Mobile Apps 11
  • The statistics are updated on monthly basis (Last update: 1 November, 2017). 

eGovernment Kiosk Statistics

Month   August 2017 September 2017 October 2017
Total Services Usage 10,526 10,191 11,183
Number of Financial Transactions 2,392 2,105 2,271
Total Value of Financial Transactions  BD. 81,064 BD. 89,850 BD. 82,099
Top eKiosk Service General Directorate of Traffic Services General Directorate of Traffic Services

Vehicle Registration Renewal

Top eKiosk Location General Directorate of Traffic Services – Registration  General Directorate of Traffic Services – Registration

 General Directorate of Traffic Services – Registration

Number of active services on Kiosks 10
  • The statistics are updated on monthly basis (Last update: 1 November, 2017). 


Page Last Updated: 06 Dec, 2017