eGovernment Channels Statistics Listen to this page using ReadSpeaker

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Introduction

The eGovernment Channels Statistics provides us with vital information about our customers preferences and needs, the statistics help us identifying any emerging trends at which we can respond better.

This page contains the monthly statistics for all eGovernment program channels. 

Click here to download the latest eGovernment channels statistics

For More information about the Kingdom of Bahrain facts & figures click here.

National Portal Statistics

Month   June 2017 July 2017 August 2017
Visits 848,323 866,073 767,955
Page Views 3,522,342 3,685,296 3,205,517
Number of Financial Transactions 71,362 87,023 84,191
Total Value of Financial Transactions BD. 4,915,588 BD. 6,999,816 BD. 7,403,255
No. of pages viewed per visit  5.9 5.8 5.7
Average time spent per visit  00:08:51 00:08:37 00:08:20
Total number of active services on the Portal 295
  • Total Number of page views of eGovernment Portal since its creation* reached 141,522,856 views.
  • Total Number of Financial Transactions conducted via the Portal since its creation* is 2,646,249**.
  • Total Value of Financial Transactions since Portal creation* reached BHD. 195,280,331**.
  • The statistics are updated on monthly basis (Last update: 1 September, 2017). 

*The Portal was launched on 23rd, May, 2007.
**Includes Sijilat Portal transaction from December 2014 to date.

 

Annual Total Number of Page Views

  • The statistics graph is updated on monthly basis (Last update: 1 September, 2017). 

 

Annual Total Value of Financial Transactions

  •  The statistics graph is updated on monthly basis (Last update: 1 September, 2017). 

 

eServices Summary by Government Entity

  Ministry/Agency Completed In Progress
1 Bahrain Airport Company 1  
2 Bahrain Bourse 2  
3 Bahrain Center for Studies & Research 3  
4 Bahrain Economic Development Board 4  
5 Bahrain Institute of Political Development 4  
6 Bahrain Institute of Public Administration 4  
7 Bahrain Polytechnic 1  
8 Bahrain Tourism & Exhibitions Authority 5  
9 Civil Services Bureau 9  
10 Electricity & Water Authority 17 6
11 Eskan Bank 10  
12 Information & eGovernment Authority 27 6
13 Information Affairs Authority 5  
14 Labour Market Regulatory Authority (LMRA) 3  
15 Legislation and Legal Opinion Commission  1  
16 Ministry of Education 16 1
17 Ministry of Energy 1  
18 Ministry Of Finance 2  
19 Ministry of Foreign Affairs 10  
20 Ministry of Health 21 9
21 Ministry Of Housing 6  
22 Ministry Of Industry, Commerce & Tourism 20  
23 Ministry of Interior 1  
24 Ministry of Interior - Customs Affairs 9 1
25 Ministry of Interior - General Directorate of Nationality, Passport and Residence 7  
26 Ministry of Interior - General Directorate of Traffic  11 6
27 Ministry Of Justice & Islamic Affairs & Awqaf - Islamic Affairs 28 2
28 Ministry of Justice, Islamic Affairs & Awqaf 46  
29 Ministry Of Labour & Social Development 24 2
30 Ministry of Transportation and Telecommunications 18  
31 Ministry of Works, Municipalities Affairs and Urban Planning 38  
32 Ministry of Youth & Sports Affairs 6  
33 ​​​Education & Training Quality Authority (BQA) 6  
34 NHRA (National Health Regulatory Authority) 2  
35 Public Prosecution 3  
36 Social Insurance Organization 15  
37 Survey & Land Registration Bureau 11  
38 Tenders Board 8  
39 United Insurance 1  
40 University of Bahrain 6 1
41 VIVA 3  
42 Zain 3  
  Grand Total 418 38

 

Total number of active services on the national portal 290
Total number of active service on the mobile apps 23
Total number of active services 313
Total number of inactive services 105
Total number of launched services 418

Most Used eServices

  • General Directorate of Traffic Services
  • Payment of Traffic Contraventions
  • Electricity and Water Services
  • Identity Card Services
  • Pay Electricity and Water Bill
  • My Traffic Record
  • Courts and Cases Services
  • Civil Service Employee Services
  • Driving School Services

Enabling eTransformation in Public Services

Based on the wise leadership aspirations and Bahrain’s Economic Vision 2030 which meet the National eGovernment Strategy and aim at eTransformation as well as advancing government services to the highest levels; the Change Management Department at the Information & eGovernment Authority has been restructured in an aim to direct all entities in utilizing eServices and delivering them to beneficiaries – citizens and residents via the various online channels as the first option. Additionally, achieve high utilization rates that contribute in raising the efficiency in delivering government services and reducing their costs through the methodologies of change management and in collaboration with providers of such services to achieve public satisfaction in government services.

The wise leadership was keen to support this trend through fruitful cooperation between the authority and the Office of the First Deputy Prime Minister to accomplish the highest rates of utilization of 25 eService carefully selected based on the above criteria. Collaborated efforts in the various government entities have contributed in the success of achieving the target of making the eChannels the first choice in completing transactions. Below is a list of some services that are good examples of this success: 

 

  Sector eService Channel Percentage of eTransformation
1 Employment  Registering New Users for Online Training  National eGovernment Portal %100
Issuing of Salary or Service Certificate  

National eGovernment Portal

Mobile App

%100
View Current Bill – Social Security National eGovernment Portal %100
Adjustment of Annual Wage – Social Security National eGovernment Portal %94
Registration of National Labor National eGovernment Portal %68
2
 
Business and Trade Lease Registration  National eGovernment Portal %100
Online Tenders – Suppliers  National eGovernment Portal %85
3 Legislation and Courts  Submission of Execution File Applications National eGovernment Portal %36

Open file of Execution File

(Fee payments of opening the file is available on the Kiosks and on the portal) 

National eGovernment Portal %36
Enquiry of Execution File Applications National eGovernment Portal %100
Payment of Execution File National eGovernment Portal %36
4 Education  Online Admission Service   National eGovernment Portal %90
Issuing Copies of Student Certificates  National eGovernment Portal %59
5 Health, Safety & Environment Request of Issuing Birth Certificates 

National eGovernment Portal

 Kiosks  

%95

 

 

Transaction Services Usage

Second Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 80,901
2 Sijilat 38,851
3 Book Driving Test Appointment 12,053
4 Identity Card Renewal 11,128
5 Vehicle Registration Renewal 8,309
6 Payment of Traffic Contraventions 8,042
7 Identity Card Issuance 7,468
8 Bill Enquiry and Payment 7,052
9 University of Bahrain eAdmission Service 6,706
10 VIVA Services 5,416
 

 

First Quarter 2017

  eService Usage
1 Pay Electricity and Water Bill 74,891
2 SIJILAT 44,029
3 Payment of Traffic Contraventions 20,165
4 University of Bahrain Course Payment 8,449
5 Vehicle Registration Renewal 6,705
6 Bill Enquiry and Payment 5,885
7 VIVA Services 4,978
8 Request for Birth Certificate 4,410
9 Driving License Renewal 4,009
10 Passport Renewal Services  3,397

 

Previous Years

2016

  eService Usage
1 Electricity & Water Bill Payment 288,190
2 SIJILAT 168,983
3 Traffic Contraventions 30,537
4 University of Bahrain Course Payment 26,646
5 Electricity and Water Services 19,717
6 Viva Services 16,977
7 Vehicle Renewal 16,253
8 Driving License Renewal 12,877
9 eBirth 9,256
10 Zain Services 7,907

2015

  eService Usage
1 Electricity & Water Bill Payment 252,962
2 Sijilat 49,616
3 University Of Bahrain Course Payment 37,061
4 Payment of Traffic Contraventions 25,409
5 VIVA Services 13,555
6 Electricity and Water Services 12,785
7 Driving License Renewal 8,020
8 Lease Contract Registration 7,687
9 Vehicle Renewal 7,360
10 Zain Services 5,018

National Contact Centre Statistics

Month   June 2017  July 2017 August 2017
Number of Calls  33,50 39,529 32,831
Number of Live Chat Sessions  6,734 8,787 5,638
Number of Financial Transactions 273 44 42
Total Value of Financial Transactions BD. 28,960 BD. 4,768 BD. 5,689
  • The statistics are updated on monthly basis (Last update: 1 September, 2017). 

eGovernment App Store / Mobile Apps

Month   June 2017 July 2017 August 2017
Total Services Usage 809,221 436,713 447,532
Number of Financial Transactions 8,033 10,027 10,127
Total Value of Financial Transactions  BD. 478,776 BD. 676,223 BD. 716,301
Number of Applications Downloads 45,738 21,501 27,392
Most Used Application eTraffic app Student Exams Results app eTraffic app
Total number of active Mobile Apps 11
  • The statistics are updated on monthly basis (Last update: 1 September, 2017). 

eGovernment Kiosk Statistics

Month   June 2017 July 2017 August 2017
Total Services Usage 9,262 11.908 10,526
Number of Financial Transactions 2,006 2,418 2,392
Total Value of Financial Transactions  BD. 39,548 BD. 53,321 BD. 81,064
Top eKiosk Service General Directorate of Traffic Services General Directorate of Traffic Services

Vehicle Registration Renewal

Top eKiosk Location General Directorate of Traffic Services – Registration  General Directorate of Traffic Services – Registration

 General Directorate of Traffic Services – Registration

Number of active services on Kiosks 10
  • The statistics are updated on monthly basis (Last update: 1 September, 2017). 


Page Last Updated: 08 Oct, 2017