Thank you for visiting the National portal of the Kingdom of Bahrain. www.bahrain.bh that is owned and maintained by eGovernment Authority. The section below describes the privacy policy on how to handle and collect information when you visit the portal.

In this privacy policy statement, the words "we", "our" and "us" refers to the eGovernment Authority and “You” and “your” refers to the user of the Web site, “website”which is the eGovernment portal established at URL www.bahrain.bh.

eGovernment Authority has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@ega.gov.bh. If you are not satisfied with our response you can contact TRUSTe here.

If you have any questions or concerns regarding this statement, you should first contact the eGovernment Authority – P.O Box 75533, Kingdom of Bahrain- or the Marketing & Awareness Directorateat info@ega.gov.bh. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at watchdog.truste.com TRUSTe will then serve as a liaison with us to resolve your concerns.

Collection & Usage of Personal Information

Upon providing us with your personal data such as but not limiting to email address, phone number, CPR number etc. This information may be asked while filling out an online form, participating in a survey, or sending an email to us – we may use this information or data to respond to your message and to help us answer your request. We may share the information you give us with another governmental institution or entity if your questions relate to it, or otherwise required by law such as to comply with a subpoena, or similar legal process. Any information you provide will not be used for commercial marketing; however the information you provided may be used for the purposes such as:

1. Answering customer service requests.
2. To update you about the release of new government services available from eGA.
3. To improve www.bahrain.bh and its related services.
4. To request feedback from you.
5. To make www.bahrain.bh easier to use by retaining your information in order to eliminate the need for you to repeatedly enter the same information.

If you notice any discrepancy in your data available with us, please provide us with the latest data. We will retain your personal data only as necessary for the effective delivery of public services to you. Our portal offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

We do not sell your personal information to third parties; however, we may provide your personal information to companies that provide services to help us with our business activities such as Vehicles insurance etc. These companies are authorized to use your personal information only as necessary to provide these services to us.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at optout@ega.gov.bh.

We may enable you to create a profile, and share information such as messages, account details and photos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. To request removal of your personal information from your profile, contact us at contactcenter@ega.gov.bh In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at contactcenter@ega.gov.bh or by contacting us by Telephone (+973) 80008001 or by postal mail PO Box 75533 Manama, Kingdom of Bahrain.

Cookies

We may store so called “cookies” on your computer when you visit our portal. A cookie is a piece of data that identifies you as a unique user. Cookies may be used to improve the quality of your experience with the portal and to understand the user base of this portal better.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that some parts of the services offered on this portal may not function properly if you refuse cookies. We do/do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Third Party Cookies

The use of cookies by other ministries, our affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our affiliates, tracking utility company, service providers may use session ID cookies to make it easier for you to navigate our portal.

Linking Policy

The National Portal of the kingdom of Bahrain links to many websites created and maintained by other public and/or private organizations. www.bahrain.bh provides these links as a service to our users. When users link to an outside website, they are leaving the National Portal of the Kingdom of Bahrain site and are subject to the privacy and security policies of the owners/sponsors of the outside website(s).

Security

To safeguard your personal data, the electronic storage and transmission of personal data will be secured with appropriate security technologies.

Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

Questions/Comments on the above Material

Questions or comments regarding the contents above may be directed to:

eGovernment Authority – Kingdom of Bahrain- Marketing & Awareness Directorate at info@ega.gov.bh or by postal mail PO Box 75533, Kingdom of Bahrain.

Last updated on: August10, 2011