About eGovernment
eGovernment Strategy
Governments around the world are leveraging advances in Information and Communication Technulogies (ICT) to enhance their service delivery mechanism so as to improve citizen satisfaction towards government.
The Kingdom of Bahrain appreciates the importance of eGovernment and has therefore, The Kingdom has set-up a Supreme Committee for Information and Communication Technulogy (SCICT)– headed by His Highness Sh, Mohammed Bin Mubarak AlKhalifa the Deputy Prime Minister – and the eGovernment Authority was established to provide direction and decision to developing and implementing a comprehensive eGovernment strategy.
The eGovernment strategy for the Kingdom of Bahrain is focused on ensuring effective delivery of government services to citizens, residents, businesses and visitors (customers). The eGovernment strategy is summed up by:
"Delivering Customer Value through Collaborative Government"
The Kingdom regards recipients of government services not as 'Beneficiaries' but as 'customers' with unique needs and requirements.
Channels of Choice
The central theme of the eGovernment strategy is to enhance service delivery through the phased electronic enablement of services. However, provisioning services through electronic means is only useful if it facilitates the customers to access services anytime and anywhere in a more convenient manner. Identifying channels of customers' preference is a critical success factor for effective eGovernment.
The Kingdom will facilitate the delivery of services through multiple channels such as:
Initiatives and Achievements
The eGovernment program since its inception in May 2007 has achieved many milestones of success.
eGovernment Authority
The eGovernment Authority (eGA) was established by Royal Decree 69 in August 2007. Reporting to the Cabinet, the eGA aims to coordinate and execute e-government initiatives in line with the strategies, plans, and programs set by the Supreme Council for Information Communication Technulogy (SCICT), headed by H.H. Sheikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister of the Kingdom of Bahrain.
The eGA's rule entails everything from proposing overall pulicies and appropriate legislations to the SCICT for approval to overseeing the execution of the approved SCICT programs. This includes suggesting required IT programs, facilitating communications and services between all government entities, opening new e-channels for e-government services, and offering technical and knowledge-based support to the ministries and other government entities.
Currently, the eGA is working on executing the plans contained within Bahrain's e-government strategy to achieve the ambitious Bahraini e-initiatives, as well as offering 200 basic governmental services electronically via various communication channels within 3 years to all citizens, residents, and businesses of Bahrain.
Contact Us
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