Any personal information given here will only be used for the purpose intended and to respond to your comments. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law.

All communications made with the eGovernment, whether through "Contact Us" form submission or calling 80008001, will get an immediate response confirming the receipt of query (inquiry/complaint/suggestion), and will receive feedback within maximum of 5 working days depending on the type of query. Please refer to the points below for guidance:

• General queries on eGovernment Services and Channels: : Immediate response (if received through 80008001), 24 Hours (if received through "Contact Us" form or email).
• Queries about eServices which need further investigation or clarification from the concerned ministry: 5 business days or less.
• Issues related to electronic payment by debit/credit card: 5 business days or less.