Saturday 04-2-2012  2:26 PM
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CUSTOMER SATISFACTION QUESTIONNAIRE

BahrainPost

CUSTOMER SATISFACTION QUESTIONNAIRE



Attention to customer satisfaction and client is one of the key priorities of Bahrain Post and given the highest attention and follow-up because of its significant and tangible impact in the service of the citizen and the resident.

Therefore, we do this questionnaire periodically to determine the level of your satisfaction on the postal services and enable us through your responses to evaluate the level of our performance in customer service.

Instructions:

  • Please answer all questions in the form shown below then click on "Submit" button

Note:

  • Each contributor in the questionnaire will get a symbolic gift which is an album of postage stamps

Questionnaire
1
Do you consider the services performed at the Post Office are of value?
 
2
Do you think that Bahrain Post stations are of great importance in your daily transactions?
 
3
What is the frequency of visiting/dealing with the Post Offices per week?
4
What is the extent of your knowledge about the services offered by Bahrain Post?
5
What is the extent of your knowledge about the locations of Bahrain Post across the various provinces in the Kingdom of Bahrain (There are a total of 15 Post Offices)?
6
What is your opinion on the new identity and new logo for Bahrain Post?
7
What do you believe are the main contributors to the lack of knowledge about the services by Bahrain Post to the public?
8
What is the frequency of your visits to Bahrain Post website?
 
9
How beneficial is the availability and use of Bahrain Post toll-free number 80001100?
 
10
Would you like Bahrain Post to communicate with you with respect to the services they provide
 
11
What are the preferred methods of communication with Bahrain Post?
 
12
What are the preferred methods for announcing/advertising services provided by Bahrain Post?
 


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